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 U-mobile prepaid internet *NEW*, Enjoy UNLIMITED Mobile Internet

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half_lif3
post May 17 2011, 06:54 PM

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QUOTE(digilife @ May 16 2011, 09:51 PM)
you can stay in your sofa till your number is successfully completed cause i use pos ekspres to send to you or u prefer, or we meet at WM this Wed to teh tarik again as i hav things to do at WM this wed.........

btw, nowadays it takes less than 24 hrs ( if you provide me with full documentations ) to successfully MNP-ed into UM thumbup.gif
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hello. i intend to port 1 of my maxis subline to umobile prepaid.
how can i do that ya? and what document i should send to you?
half_lif3
post Aug 2 2011, 12:51 AM

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498 posts

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i wonder when umobile prepare can use for overseas roaming..
sighh...
half_lif3
post Aug 12 2011, 08:03 PM

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498 posts

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very disappointed with umobile prepaid plan.

1. deduct my credit for no reason

2. 1st time call to customer service admitted that is their technical issue. the lady say they will refund before my expiry date. So i'm being nice and i trusted her and waited almost 1 month.

3. now almost until my expiry date they never refund back my credit

4. 2nd time call to customer service and they accuse me that i renewed for the unlimited internet twice. hence it was deducted. argue for almost 10 minutes. then only the customer service admitted that they having technical difficulties during that period.

5. 3rd time they provide me a case ID and it seems i have to wait forever to get my missing credit. what the..

6. i never exceeded 500mb nor seldom using any of the free call / sms. what for i renew the unlimited internet twice

Umobile..i am so frustrated...!!! vmad.gif
half_lif3
post Aug 12 2011, 11:35 PM

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498 posts

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if there's no refund..no way I'll be stick with umobile..

half_lif3
post Aug 19 2011, 02:55 PM

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QUOTE(hebe87 @ Aug 13 2011, 09:03 PM)
I will suggest you to file a complaint to SKMM. This makes the telco works more efficiently!

http://www.skmm.gov.my/
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got my refund back. made me thinking if i want continue with umobile or not... sad.gif
half_lif3
post Oct 31 2011, 10:23 PM

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498 posts

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yes..my phone set to gsm mode only also no line ah just now
half_lif3
post Feb 14 2012, 10:36 PM

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498 posts

Joined: Mar 2005


dude..remember to ask for Incident Number for your any complaint case if follow up is needed! Personal experience as umobile customer service is very BAD..

 

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