I've had unifi for just a couple of weeks now, and it's been unstable from the beginning.
At first, things were good, speed good, tv working, everything smooth, but after only a few hours I started getting dropouts.
A continuous ping would show connection being up for three minutes, then down for 10 seconds.
Later this changed to up a few minutes, down until reboot of router.
Needless to say, skype was impossible, downloads impossible, tv and phone didn't work.
TM has finally agreed to send some help, an engineer will come on Wednesday. But I'm not impressed with the service, having to wait two weeks to get help.
I'm posting this using my digi 3G, as I'm without connection for a couple of more days.

On the router, things look fine when I power it up, then after a while the VOIP light goes red, dsl starts blinking, and then goes out completely.
I have no access to log on to it, but I can log on to the wireless (DIR-615) and its log says:

"Apr 11 13:21:03 ","PPP: Connection terminated."
"Apr 11 13:20:47 ","PPP: No response to 14 LCP echo requests."
"Apr 11 13:16:41 ","Attack! SYN flooding attack from WAN (ip:69.246.68.222) detected."
"Apr 11 13:12:28 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:12:08 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:11:16 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:50 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:37 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:31 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:27 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:26 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:25 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:25 ","Time synchronized at 2011/04/11, 13:10:25."
"Apr 11 13:10:24 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:24 ","Attack! Xmas port scan attack from WAN (ip:127.0.0.1) detected."
"Apr 11 13:10:15 ","IPCP: secondary DNS address 202.188.1.5."
"Apr 11 13:10:15 ","IPCP: primary DNS address 202.188.0.133."
"Apr 11 13:10:15 ","IPCP: remote IP address *****."
"Apr 11 13:10:15 ","IPCP: local IP address ****"
"Apr 11 13:10:15 ","PAP authentication succeeded."

I've enabled firewall, disabled remote auth etc on the DIR-615, but it seems the problem happens before it even reaches the wireless,
a denial of service attack from the outside. What can I do? I tried to explain to Unifi Service that they need to secure my router or give me a better one,
but the persons on the phone had little to no technical knowledge apparently.


Any advice?

Shamal

I followed that guide already when I got unifi in the first place. The problem is that it's the black box hooked to the phone line that is being killed by the syn flood (HUAWEI HG655a),
before traffic ever reaches the wireless router. It dies even if I switch off the writeless router or disconnect it.
I have no way to change any configuration on the black box, as far as I know.

It's definitely not the router. The Huawei dies, even if I leave the wireless router switched off and disconnected.
VOIP light goes red. My phone has a dialtone, but I get busy tone whenever I call anywhere. I also can't call my number from my cellphone.

What's really disturbing is that I got this installed on the 28th of last month, and it still isn't working - what kind of service is this?
It's even worse than Streamyx, and that was pretty awful. Also, even though it's an upgrade, they didn't automatically cancel the Streamyx, so I'm paying double this month - and getting no phone, no internet and no tv.

Shamal

I stay in Dynasty Garden condo, Kuchai Lama
It happened to me on the first day I got unifi installed.
Then I was out of town for a week.
It was fine when I got back (I had filed a report, so I assumed they'd fixed it).
But after just one day of use, the problems started again.

Technician came today, said the problem was with the main cable to the condo. Could take a week to fix.
However, it's been stable for 5 minutes already, longer than since it got installed... so I'm hopeful

Nope. I had ten minutes of uptime, then it died again.
Anyone else in Dynasty Garden with problems?

Unifi still not working, a week after my second report to TM, 4 days after technician was scheduled to be here... am quite disappointed with their service.

Finally, after 1 month minus 3 days, TM comes over with a technician, replaces my HUAWEI box, and I'm back online. If they'd bothered to do this right away when I called them the first 4 times....
The tech guy told me I had to buy a notebook cooling pad and place the box on that, or it'll overheat and die again.
Can't believe they're giving out such crappy equipment...

Anyway, speed is good, so I'm happy. Wondering what cooling solutions you guys have been using, if any?