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Unifi Official TM UniFi High Speed Broadbrand Thread V10, FREE Installation Fee & SAVE RM200!!!

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fjoru103
post May 16 2011, 08:42 PM

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I am having these 2 problems since i start using unifi.
1) my uncle from Negeri Sembilan, whenever he try to call my house phone, he cant reach us, where if he use mobile phone no problem at all....
So far this problem i see only happen to my uncle staying in Negeri Sembilan and yes he did dial 03. my relatives in Kl all no problem. So i want to know any1 have such problem?

2) My VOIP(phone) occasionally in red status color, and my internet sometimes just cut off out of no where. Unifi technician did come once and change the modem (black) for me but yet same thing happen when i come back from taiwan wherei try to online the internet will suddenly cut off or the phone will suddenly turn red....

I need these help badly if any1 can enlighten me.
fjoru103
post May 18 2011, 01:21 AM

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QUOTE(fx_53_xt @ May 17 2011, 11:05 PM)
Applied Unifi early may and was told i must wait till july for my area (Equine Park). Made a few calls to Unifi CS and confirmed that my area is fully booked and i must wait till July.

Suddenly a lady call me on last friday and say they opened up a new team and offer to install for me on Monday (yesterday).

came around 9.30am and done about 11.00+am. Despite the fact that they need to drill two walls and pull the fiber through rooms to get the equipment to my living room, they done it under two hours. Quite fast compared TM's claim of 5 hours. They patch up my walls, nailed all the cables nicely and even giving me additional few meters fiber optic cable so that i can have to flexibility to move the equipment around. Gave me some advice on how people broke their because they over bending the fiber and etc etc. Thumbs up for the contractor's service.

I did a speed test before signing the acceptance forms. Nice speed for local, and to my surprise, even overseas server from tokyo, seoul, taichung and hong kong managed to get over 4mbps U/D. Only US servers did not managed to hit over 4mbps. I however did not managed to get that kind of speed anymore after i signed the SAF form. LoL.

And service was down for whole day today till about 7pm just now. Hope this does no occurs frequently.
*
From seri kembangan here
Yes my so call connection restored at abt 4pm today but yet i went for dinner at 6 and back at 9+
My connection totally f*** up atm on and off every 10-20mins.........
I dono wtf is wrong i been having this problem like 5 or 6th times since i using unifi.
Been try to ask them rectify the problem else i gonna switch back to streamyx.


Added on May 18, 2011, 1:27 am
QUOTE(JinXXX @ May 17 2011, 09:08 AM)
if phone not working.. i wonder how during emergency if we need to use the phone to make calls...

are they hoping that we have mobile line ?

unlike the old pots days/dsl we can at least still use the phone...

i think this will be a big problem in the future.. when the backhaul(vdsl/optics) is down

you can't use the phone meaning everything is totally down...
*
I want say the day i got my unifi then i know how the phone works.
And yea i just felt in situation let say ur house blackout means u are screwed if u don have a cellphone.

This post has been edited by fjoru103: May 18 2011, 01:27 AM
fjoru103
post May 18 2011, 12:58 PM

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Still have occasionally dc atm just not that frequent.

fjoru103
post May 20 2011, 01:40 AM

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2 days my line is ok
And now when i posting the phone line and internet connection on and off again FFS
fjoru103
post May 20 2011, 09:42 PM

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Still dcing like mad..
They said refresh connection and reset port all no use...
Any1 stay in condo have my problem?
Which is the phone and internet connection ON n OFF!
fjoru103
post May 23 2011, 02:49 PM

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Can i ask is the old "white" zte modem better or the new "black" huawei modem better?
fjoru103
post May 24 2011, 03:26 PM

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Technician came and change my modem from the black to white.
Is white better or vice versa?
I realise its the over heat issue i guess

This post has been edited by fjoru103: May 24 2011, 03:28 PM
fjoru103
post May 24 2011, 04:39 PM

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QUOTE(aaronlim @ May 24 2011, 04:03 PM)
You use fulltime? day and nite?

if yes, i think i would have the potential to face this... hahaha
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How not to?
Remember our phone line is attach to the modem.
If off means no 1 can reach u, but yea some of you may not use the phone in midnight smile.gif
But for my case i on it 24/7 .
I would gladly off it like streamyx i use b4 if the phone wasn't plug in the modem
fjoru103
post May 24 2011, 05:38 PM

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Great just when i thought i can start enjoying my online game again.
Bravo i got dc here n there again with the white modem...
I am so so so sad now
fjoru103
post May 24 2011, 08:19 PM

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QUOTE(Acrisius @ May 24 2011, 06:06 PM)
White? ZTE?
*
ya I thin so
so white better or black?
Cause I think mine is more likely over heat issue


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