Just applied another VIP5 package for my house. TM give date in mid July for installation. Lucky got "kaki" inside manage to get a date in early May

lousy unifi customer service... Email them for half year.... never receive reply from them... dunno all the pig do wat...

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Added on May 9, 2011, 11:23 pmI think we need to call customer service F* them always, only they feel song.... else they wont entertaint us by email...
Call them are wasting my time...

My experience for streamyx, unstable line and no service always for more than 4 months... MAKE COMPLAINT early more than 20 time... create more than 3 report.. END UP problem no solve and asking me pay the bill without use the service... F* TM

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Added on May 9, 2011, 11:29 pmContinue.......

I give up and go to TM point to terminate the service IMMEDIATLY.
After a few week, go another TM point to pay telefon bill... then ask the staff to check my streamyx status to double confirm terminate... WAT HAPPEN? My streamyx still ACTIVE... WTF... I really no idea all the pig doing wat...  Ask me pay again for the reminder week.... THIS IS DAYLIGHT ROBBER....

Please becarefull for the TM service... Share it out...

dude, I'm experiencing the same thing as you. the line keeps dropping

on another note. during a thunderstorm do I still need to pull out the cable plug just like the normal modems where we have to pull out the phone line to avoid it getting struck?

my phone line is through poles, not underground.

good question. Since the lines are using fiberoptic cable now, theoretically it should be less prone to lightning strike. What you guys think?

but i go tm point ask many many times...they said if my house no tv, they wont install unifi for me ==...they say the installation cannot be completed without tv

I noticed one thing when I watch videos from YouTube, when I first load the video my connection will hit my max speed about 4.6-4.8mbps and once it buffers to about 1/4 of the video, it automatically slows down to about 1.5mbps.

Is this some sort of "throttling" by TM?

I have my unifi since April 2011, so far ok but I don't monitor the speed every day.

I am suspicious whether TM guys really uses fiber optic from the TM box to the house because in my connection they pull a black cable from the TM box to a "connection box" before connecting a white fiber cable.

I scrape the covering of some thrown black cable and found white metal inside.

see my picture attached: Pic1 is the black cable (sorry blurry, snap with my h/phone) and pic2 is the external box.

Does anyone know anything?

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I'm better but still the speed is slow today. my DL constantly stays about 2mbps for whole day while UL was fine. I am at equine park on VIP5.

On a side note, I was tidying up all the cabling this noon and this two question came across my head:
1) To what extend can we bend the fiber optic cable? I remember the installer was telling me over bending can break the cable. To make my workspace tidy, i bent the cable 90 degree over a radius of about 3cm. Is that fine?
2) The ONT seems pretty hot. Mine is an Alcatel-Lucent unit. Is it fine to stack something else over the ONT? Anyone experienced failed overheated ONT?

usually those devices is design/made in oversea.. they are not designed for use in places with hot weather like malaysia... thats why heat is a problem for these devices...
i doubt its glass, as glass based fibers are very expensive, more like its the modern plastic alternative...

yeah once break habis cannot pakai at all already.. becomes worthless

Don't know if it's just me but I have made an observation on another matter.

By right I remember that IPTV has some sort of its own reserved bandwidth for watching the channels right?

However when my IPTV is on and watching a channel, my Internet/PC's bandwidth will drop.

Before IPTV is on, my PC can hit my usual max speed around 4.7-4.8mbps for both download and upload (VIP5). Once IPTV is on, my download speed becomes about 3.5-3.8mbps while upload still hits top speed.

Anyone can do a similar observation and tell me your outcome?

Let's wait for the user to help us~

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Added on May 26, 2011, 9:22 pm
RM10 stamp duty?
U mean the bill that they send to our house need RM10 for each month?
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i did select unifi, and i key in the username/password i set during application (which also happens to be the one they sent me in my conformation email) with no luck. I was trying to connect to streamyx zone @ perodua service centre puchong

I'm not too sure about that.  I've only had to put in my userid without appending @StreamyxZone.  But first be sure to choose unifi user from the drop-down menu.

nice e-book  there, good luck if u want cool ur cap ayam router & dir-615 just do as me  no more PANAS

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