there is nothing you can do over at your end

you have to call Unifi, i called them and told them to reset the port / connection

To those not affected by yesterday's outage:

No one is experiencing slow connection at night but fast during the day?

This post has been edited by nairud: Apr 26 2011, 02:25 PM

LOL, this is true and I'm with you regarding this. On service provider end, they need to ensure that meet a certain matrix. Or else, they will have to compensate for it.

back on after called unifi

hey, did they pick up the call right away?
i tried calling them more than 20 times
no one pickedup!!!

and what did they do to fix the net?

I've installed Unifi around 2 weeks ago and its been superb. WoW and Rift has never been appealing while my wife enjoys Glee and the iConcert on its IPTV. So far no problem (touchwood).

However we had to use this device which allows 'broadband' to run through electricity as I the modem, router etc is in our bedroom while the TV is outside.

Just wondering if any of you is currently using this device? Its you plug it to a wall socket and the lan cable from the set-top box is then connected to it.

On another note, do you guys have wall sockets for lan cable? if so, is it hard to do?

cheers

No one picked up here as well. Called midnight, 6am, 11am, 1pm, 4pm and held on the line for 5~10minutes but no response. Did you choose malay or english?

guys, someone will attend you..just let it ring for 10-15 mins :-)

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Added on April 26, 2011, 5:15 pmi choose malay


This post has been edited by movanns: Apr 26 2011, 05:15 PM

connection back on after request for port reset!

was on the phone for 15mins before someone picked up

my unifi disconnect itself sometimes..at midnight..maybe a few times a week.but this kind of disconnection still ok for me because it reconnect itself in just a minute...but sometimes when it disconnect the router wont reconnect to the internet..the vdsl did
but the router just glow the orange color...

ps: the button on the right side of router modem is to refresh the wireless right? because my android phone always having problem connecting to the wifi..and computers dont have this kind of problem....just the phone and sometimes iphone..after i hit the button the phone quickly connected to wifi..

This post has been edited by raimy_m9: Apr 26 2011, 05:39 PM

The device you said is known as homeplug. Quite a lot of people here using it. If you got it and it does the job, don't bother to make the wall socket for lan cable. You need to drill ur wall if you were to install that. It's not that easy as you're not doing it when you renovating your house or what. Means you can't pull the cable however you like.

More like 0.1/10.

These homeplug devices shouldn't have problems for UniFi speeds as well as streaming HD contents as I myself use it to somehow wire my home for high speed devices.

I'm shifting to an apartment soon, I'm afraid that VDSL2 is not as good as FTTH, because my apartment is old one, but got TM Unifi lah.

Second concern is that I might not be able to get the stability of line that I've enjoyed in my current area.

they will do SNR test on your copper..if not, good, they will stop installation

I was experiencing super slow speed yesterday. Even loading normal website takes longer time than usual. Am at TTDI area. Anyone else still experiencing this?

Again!!!... Bukit Serdang/ Bukit Jalil area having bad disconnection!!
The red bar shows the disconnection(i circled in Blue)
very obvious during night time the dc is unacceptable.
during day time also got 3 dc
sample taken for 12 hrs..from 9am till 9pm, today (26/4/11)
to whom in TM can we share this findings??
any email address?

[attachmentid=2180223]

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Added on April 26, 2011, 10:12 pmOk got it from TM hotline
Please email any findings/evidence to:- unifi@tm.com.my
and don't forget to include your report number "1-9xxxxxxxx"

This post has been edited by movanns: Apr 26 2011, 10:12 PM

Hi, VIP 5 from USJ.....so far so good.

Btw, how do I check the rates for Unifi voip say, to China, Singapore, Aussie etc ? Any clue

Note:Free 1 month subscription for online registration sudah tamat??? Sad

This post has been edited by lingwan_ching: Apr 27 2011, 12:06 PM

I think no cap or any form of throttle, yet, still enjoy every bit of my VIP5:


Same IP since beginning of the month, I consider myself moderate downloader, hope won't be classified as "heavy downloader"

Are you sure... But... Why ur global-out is 2x ur global-in... And that makes ur total transferred data 1tb