I investigate the problem deeper and weird phenomenon discovered.

Location of Equipment: Upstairs (Back Room)
Location of Desktop : Downstairs (living hall)
Distance : Estimated only 20 - 25 meters ( about 30 steps)
Computer : Macbook

Problem: Wifi Signal Drop Dead . Sometimes Alive , sometimes dead. now mostly dead.
Date Happen: 1 week ago.
Before that: it was smooth upload and download.

Discovery: Reposition to about 2 meter away from the desktop, The wifi signal comes alive and kicking again.

Report to Unifi: Yes
Date: 19/03/2011

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Added on April 19, 2011, 8:58 amare you saying here is different notebook , different signal and stability?

This post has been edited by hackwire: Apr 19 2011, 08:58 AM

1. I think, they should seriously do something on this.

2. Understood. Thanks for sharing piece of information.

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Added on April 19, 2011, 9:18 amBy the way, my Unifi service has been down for 4 days since last Saturday. I have called Unifi, I waited 20 mins on the phone just to get an operator on phone to talk with.

Yesterday I called to the Unifi hotline (1300-88-1221) again told them my case number, they promised me they will call me back to rectify until yesterday the whole day, my phone did not ring at all.

Nobody here wish to pay for down time, right? What the xxxx are they doing?

Do they have an facade shop in Klang Valley?

This post has been edited by uchan: Apr 19 2011, 09:19 AM

Next time when you need call Unifi Hotline, pick the time wisely.
For example, earlier morning, or they just start work....
Remember, they pretend to be government and work like government stile.

This post has been edited by owc: Apr 19 2011, 09:26 AM

me too... vip5 user... having speed ~.05mbps for more than a week.. damn...

You can call to compliant unifi, in the term & condition stated that their service have to provide minimum of 80% upload or download.
Now you can try call their service center, earlier morning the call center not yet busy.
Perhaps you can ask them refund if you scold them.

i have been email and called since last week.. they said already pass my case to don't which idiot team to handle it.. still no call from them...

I got a record breaking 0.7mbps at 11pm yesterday night and managed to lodge a report from the call centre. Now the case is escalated to network division, god knows if it will take them 3 months to solve this issue.

This post has been edited by tanghm: Apr 19 2011, 10:06 AM

Try this:
Malaysian Communications and Multimedia Commission (MCMC)
Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM)
Address: 63000, Cyberjaya, Selangor
Telephone: 60 3 8688 8000
Fax: 60 3 8688 1000
E-mail: webmaster@cmc.gov.my
Website: http://www.mcmc.gov.my/
Report: http://aduan.skmm.gov.my/_helpadu.htm

This post has been edited by owc: Apr 19 2011, 10:07 AM

Your location ? I'm suffering the same fate too at night, problem start to show up in the 1st week of April.

I'm at Puchong Bandar Puteri.. damn..

omg....i just applied for unifi....which area?

Ok, so alkt from tmn united also facing same fate as us.

So, Puchong + Tmn United + OUG = Old Klang Road area all suffer from slow speed at night.

hi there. just wanna ask all of you guys who are using unifi right now. how good is the performance of unifi? maybe i will take the vip5 package. i want to upgrade to unifi soon from 1mbps streamyx...

no only night time.. weekend during day time also slow speed... weekday i'm not sure as i'm working...

Nooo! My unifi just went down yesterday =( totally no dsl light. Lodge report. Hope they fix it asap. I got tons of thing update via internet =.= internet is business !

If i ever relocate i need to pay RM300 example relocate from Damansara to Shah Alam. Anyone try before? Do i need to pay them the installation fees?

I called them at 10:51pm yesterday night, put the DECT phone on speaker mode while waiting.
Manage to talk to and lodge a report with the customer helpline at 11:02pm.

They're eating more than they can digest, their equipment is overloaded for our area already.

@hackwire,
If you have access to the 615 web configuration, try changing the channel first.
Next try changing the Auto/20MHz/40MHz for the wifi and see if it helps.
Else, try to downgrade back to b/g mode. Keep troubleshooting and see which config works best for you.

Check rizzy's page here for the iPhone wifi bug: http://unifi.athena.my/router_config.html
Your problem might be related to this as you're using Macbook.

This post has been edited by tanghm: Apr 19 2011, 11:07 AM

MY installation is this saturday.. but how come UNIFI havent update me or call me?

http://www.astro.com.my/iptv/indices/index_1116.html

Astro HSBB

Unlimited? ಠ‿ಠ