In longer term, I think they are going to scrap the paper ticket.

Yes.
In future, they may not.

If you use the card, there is discount at the moment.
I would say this will save the cost in the long run.

You keep Touch n Go for much longer than having paper ticket which is being disposed by the end of your trip.

i know, and i talk based on my own fcking experience.
i already have 2 tng cards and now i need to get another one just for this machine, coz they dont accept the older tng cards.
some say can but i tried and still cannot.
so, i think its leceh for me and i prefer using rm1 instead, easier.
why use coins when there are rm1 notes btw?

duwan lah.
btw, i still think its leceh, and as someone pointed out above, you have to wait for other ppl to BIT! first then only you can go out.
and what's worse, if you're in a rush or forgot to BIT! then you waste a lot