QUOTE(WaCKy-Angel @ Feb 25 2011, 03:51 PM)
guys i got a situation here...
I used my card to pay for maxis iphone installment plan few months ago, but after that i upgrade/change my card to to gold card (with different card number)..
Now i want to cancel the old card but stucked with the installment....
What should i do?
I went to bank and they say go back to maxis..But i dont think maxis has any clue/authority to help me..I called to maxis helpline but they ask me to walk in to maxis center...
Afaik, when we do installment we are actually dealing with the bank, the bank had already paid the full amount to the shop..
Anyone had such experience b4?
Maxis is right by saying that they have no say in your case.
You see the moment you signed up for EZ installment ... they will post it to the bank, obtain bank approval code, claim the monies from the bank and the bank pay Maxis minus whatever fees. Please understand the process is completed once it gets here.
From here on, it is the bank's responsibility to claim the monies from you. And more importantly you are stuck with the bank's T&C and this will impact you should you wish to exit/transfer. (It's the bank's way to retain you as their customer) I'll suggest you to evaluate
1. Whether the bank allow you to transfer the installment to the new card.
2. Consider paying the remaining balance and exit the installment. (you may be charged a fee)
3. Or last but not least ... just bite the bullet and stay on.
* Read up the contract which you signed when you did the installment. This will give you a clue of what should you do or cannot do.
That's why I personally never liked long term installments.
This post has been edited by hye: Feb 25 2011, 10:02 PM