I traced back the statement.
I think it is having net deposit of RM8k until 2023 April (tax submission) to be entitled.

I have more than 8k in 2022. Withdraw around February 2023. But tax submission is around March/April 2023.
Now they say I am not entitled.

Have to submit manually to appeal. Too lazy so I paid the extra =/

My tikam 3.10% only.... less than 4%

FD rates were 4% to 4.5% some even 4.8% in Q1 or Q2 of 2023.