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 ASUS Malaysia Component and Hardware

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TSASUSmy
post May 5 2017, 04:12 PM

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QUOTE(bobds78 @ Apr 27 2017, 03:57 PM)
I hope someone from this thread could help me out here.

I have just installed a Asus Xonar DG and plugged-in a Logitech 2.1 pc speakers. How should I configure the Xonar DG to get the best out of the card?

At the moment I have chosen the 5.1 channel but I am not sure if I am getting the best. Or should I choose the 2 channels instead. There's no 2.1 in the selection.

Any comments and help is most appreciated.
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Hi bobds78,

I am not a sound savvy guy biggrin.gif , but you can have a look at the video from the link below.

https://www.youtube.com/watch?v=dbLgqOKAPIg

Thank you
TSASUSmy
post May 16 2017, 10:02 AM

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QUOTE(AmeiN @ May 12 2017, 05:47 PM)
hi, any specific thread for Asus malaysia notebook discussion?
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Hi AmeiN,

Unfortunately nope, but you can call our hotline number at 1300 88 3495 if you have any enquiry regarding notebook.

Thank you
TSASUSmy
post Jun 6 2017, 08:51 AM

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QUOTE(audiocool @ Jun 2 2017, 06:31 PM)
Asus Malaysia website just left one model of GTX 1070. The rest of 1070 are missing from the website. Can AsusMy please check ?
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Hi audiocool,

Thank you for your feedback, will check and update the website.

Thank you
TSASUSmy
post Jun 6 2017, 02:41 PM

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QUOTE(craxors @ Jun 6 2017, 10:36 AM)
is there any specific gpu riser cable (for vertical mount) that is needed for aura sync?

cheap riser cable can use?

tq.
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Hi craxors,

There is no special requirement on the riser, of course do get the PCIe x 16 riser.

Thank you
TSASUSmy
post Jun 13 2017, 11:09 AM

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QUOTE(sHawTY @ Jun 12 2017, 01:43 PM)
ASUSmy any update on this? Thank you
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Hi sHawTY,

For notebook, maybe you can direct contact our hotline at 1300 88 3495 or send your request at our support site.

https://vip.asus.com/VIP2/Services/Question...2488.1495791305

As I know, windows are the one that control how the hardware behave when the OS finish loading.

And I googled regarding your request and it seen like most of them are related to changing the registry of the OS.

Thank you
TSASUSmy
post Jun 14 2017, 10:59 AM

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QUOTE(cofin @ Jun 13 2017, 06:12 PM)
Roughly how long does it take to RMA an Asus motherboard?

I had send mine for a month already and still no news on it from my retailer

Mine was the motherboard cant switch on suddenly and dead not even a month after purchase Z270E
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Hi cofin,

May I know where do you send the motherboard for warranty claim and do you have the serial number of the motherboard?

Thank you
TSASUSmy
post Jun 14 2017, 11:11 AM

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QUOTE(R3b0rn @ Jun 13 2017, 08:32 PM)
I wonder Malaysia got this motherboard model Z270 prime A
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Hi R3b0rn,

We didn't bring in this model, for Prime series, below are the models we currently selling.

PRIME Z270-P
PRIME Z270M-PLUS
PRIME H270-PLUS
PRIME H270M-PLUS
PRIME B250M-A

Thank you
TSASUSmy
post Jun 14 2017, 04:37 PM

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QUOTE(cofin @ Jun 14 2017, 12:11 PM)
I send it back to my retailer and i didn't copy down the serial number as i send it together with the box ...i think my mistake to not note down the serial
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Hi cofin,

Can you tell me who is the retailer and what is your motherboard model?

Thank you
TSASUSmy
post Jul 7 2017, 03:06 PM

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QUOTE(Punanister @ Jun 21 2017, 03:49 PM)
Hi Guys! I just like to check, i got an asus H81M-D mobo and it says 1600 MHz RAM, so I bought the G. Skill 4x2 RAm but it is being read as 800 MHz. Is there a setting that I need to check or something's wrong with my setup? Thank guys!
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Hi Punanister,

May I know are you still facing the problem? Where do you get the value 800MHz from?

Thank you
TSASUSmy
post Jul 13 2017, 09:56 AM

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QUOTE(kcirdenk @ Jul 13 2017, 09:09 AM)
Hi. Anyone here using Asus AI Suite 3? Is it a good software?
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Hi kcirdenk,

You can have a look at the video below regarding our AI Suite 3.

https://www.youtube.com/watch?v=dTZC34v03Ak

Thank you
TSASUSmy
post Jul 24 2017, 05:57 PM

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QUOTE(silrave @ Jul 20 2017, 10:03 PM)
any good asus am4 mobo intro?
i go asus official malayisa website
only saw 2 mobo only
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Hi silrave,

Below are the models we are selling now in the market.

ROG CROSSHAIR VI HERO
ROG STRIX X370-F GAMING
ROG STRIX B350-F GAMING
PRIME B350-PLUS
PRIME B350M-A
PRIME A320M-K

Thank you
TSASUSmy
post Jul 24 2017, 06:07 PM

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QUOTE(audiocool @ Jul 24 2017, 01:17 PM)
i just purchased Asus Rog Maximus IX Hero and pair with Corsair DDR4 LPX Vengeance 2 * 8GB 3200 mhz.
Processor is i7 7700K

Upon first start the PC and boot into Bios, found out the RAM speed is not 3200 mhz. It showed only 2133 Mhz.

What I did to Bios is:
- Set the AI Overclock Tuner to Manual
- Scroll down to Dram Frequency and select 3200MHz.
- Scroll down to Dram voltage and enter in 1.35v
- Scroll down to CPU System Agent voltage and enter in 1.17v
- Scroll down to CPU VCCIO voltage and enter in 1.15V
- Overide CPU Voltage at 1.17

My question is I sometimes face the problem that PC will not boot upon press the power button. Screen show blank. Found out there is an error Q-Code 55. But if I power off and on it again, it will post with no issue.

What is the problems ?
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Hi audiocool,

May I ask, have you try to update the motherboard BIOS?

If you select the XMP profile, will you have this problem?

Thank you
TSASUSmy
post Jul 31 2017, 07:54 PM

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QUOTE(felixfatass @ Jul 31 2017, 03:53 PM)
Hi All,

I am looking for Asus Motherboard Z97 Pro, anyone let go ?
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Hi felixfatass,

May I know where is your location?

Thank you
TSASUSmy
post Aug 7 2017, 04:25 PM

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QUOTE(felixfatass @ Aug 2 2017, 09:24 PM)
Puchong, selangor
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Hi felixfatass,

I got a dealer from Klang might have what you want. Do try contact them for more information and price.

Address:
Bess Computer
11,Jalan Miri Off Jalan Raja Bot 41400 Klang Selangor D.E or 19-0 Jalan Batu Nilam 4 Bandar Bukit Tinggi Klang Selangor or Lot 12 & 13 1st Floor Giant Klang Sentral Jalan Meru Klang Selangor

Country: Malaysia
State: SelangorTelephone:
03-33442248

Fax:
03-33410063

Thank you
TSASUSmy
post Aug 7 2017, 06:04 PM

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QUOTE(cucurr @ Aug 7 2017, 05:22 PM)
Hi,
I have an Asus X202E with 2Gb Ram using Intel Celeron processor (bought in 2012)

My question is, can I upgrade the ram to 4Gb?

Thanks.
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Hi cucurr,

From the specification at our website, the RAM is on board RAM and there is no extra slot to add additional RAM.

Memory: DDR3 1333 MHz SDRAM, OnBoard Memory 2 GB / 4 GB.

For more details, you can contact our hotline at 1300 88 3495.

Thank you
TSASUSmy
post Aug 9 2017, 03:38 PM

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QUOTE(cucurr @ Aug 8 2017, 12:59 PM)
Hi,
does that mean I need to change mobo to upgrade ram?

Is there a way that I can upgrade the ram.

Thanks.
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Hi cucurr,

Normally service centre only able to replace back the same model of motherboard.

If it is onboard RAM then nope.

Thank you
TSASUSmy
post Oct 9 2017, 10:55 AM

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QUOTE(Lurker @ Oct 9 2017, 12:05 AM)
thanks! probably this info could be added to the 1st post for reference by ASUSmy

nod.gif
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Hi Lurker,

As long as there is no physical damage on the graphic card, we will still able to do warranty claim.

Thank you
TSASUSmy
post Oct 10 2017, 10:11 AM

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QUOTE(muhiann @ Oct 9 2017, 04:45 PM)
HI AsusMy,
I'm just using router rtac1200g+.
I have problem with origin game download every game cannot download show Error: -4:302.
This error occur after i change to this router.I already try with my 4g broadband no problem such error can download.
Maybe some setting mess up with that router that blocked connection origin game download.I search that error info show the is some blocked connection that maybe on router setting that i dont know.
Can asusmy help me.
Btw already update with latest firmware.
tq
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Hi muhiann,

You can post your networking question on this thread http://forum.lowyat.net/topic/2651405.

And as for your problem, can you try set the DNA server at the router? WAN->WAN DNS Setting, select no to manual add the DNS, you can try adding the google DNS. 8.8.8.8, 8.8.4.4.

Thank you
TSASUSmy
post Oct 16 2017, 11:56 AM

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QUOTE(alif1994 @ Oct 12 2017, 11:54 PM)
Got a weird question. I'm currently using i5-4670K. ASUS Maximus VI / VII motherboard have Sonic Radar right? Is it possible to get the latest version of Sonic Radar 3.0 on those motherboards?
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Hi alif1994,

You can download the latest version for the model you currently using in our websites.

But for newer version used on new motherboard model, you can try installing it.

Some features are based on what the audio chipset can do.

Thank you
TSASUSmy
post Oct 30 2017, 09:31 AM

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QUOTE(craxors @ Oct 27 2017, 10:47 AM)
hi,

can anyone verify; asus z270 mobo support intel 600p m.2 ssd??

this one.

cc; ASUSmy
smile.gif
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Hi craxors,

According to our support device list for the motherboard model STRIX Z270E GAMING, I can see that there are Intel 600P M.2 SSD in the table. You can based on the model you looking for and go to Support to check the device report list.

http://dlcdnet.asus.com/pub/ASUS/mb/LGA115...2488.1495791305

Thank you

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