I made another attempt to request for a replacement card again today and everything went smoothly. A Malay guy answered my call and didn't ask a lot of questions like why do i want to get a replacement card.

CS : Good Afternoon ! How can i help you ?
Me : Hello ! I want to request for a replacement card please.
CS : Sure. Can i get your card number ?
Me : xxxx xxxxxx xxxxx
CS : Hold on please
Me : Sure
CS : Mr. ... ... ...
Me : Yes. That's me.
CS : You want a replacement card just for the AMEX ?
Me : Yes. Just the AMEX. And can you please waive the replacement card fee ?
CS : Yes ... no problem. Replacement card is always free anyway ...
Me : [surprise] ... oh ... yeah ???
CS : Yeah. So which branch do you want me to send it to ?
Me : rrr ... can you send it to my house ?
CS : You'll be home all the time ?
Me : Yeah
CS : Ok ... (confirming my house address)
Me : Yes. Correct. When can i get it ?
CS : By next week
Me : Alright. Thank you.
CS : Ok. Have a nice day. Bye.

Such a friendly chap. I'm also deeply surprised when he said replacement card is always given out free because the last CS i talked to said a fee is chargeable. Anyway, my experience with Maybank is always a pleasant one thus far

Anyway, have any of you noticed anything wrong with the Treatpoints in your card account ? I've used both my MBB2 AMEX and MBB2 VISA and the TP in my MBB2 VISA is missing. I do however noticed an increase in the TP of my MBB2 AMEX which i suspect they may have transferred the TP accumulated through my MBB2 VISA over to my MBB2 AMEX account. Is this normal since i didn't request so ? I'm not sure if there is any missing TP, will only find out when the next statement comes next month.

This post has been edited by MilesAndMore: Apr 19 2011, 05:11 PM

No but you may still give it a shot.

No. He didn't, much to my surprised. I'm also surprised when he said replacement card is always issued free of charge because the previous CS i talked to told me otherwise.


Not exactly a lengthy conversation after all


LOL ! Have used it only once in Hong Kong and that was it. I do use it all the time here in Malaysia though


Yeah. I am

By the way Gen-X, check out this M2U Savers account. A new savings product from Maybank offering as much as 2.05% of interest. Everything is to be operated online. Sorry for going OT

He didn't say 3 days. Was just told that i'll get it by next week and this could be by Saturday next week.


Can only be opened online and you must have M2U access. Have to keep at least RM2,000 to get interest. OT

Mine was approved in just 2-3 working days That was in January though.

Anyway, i just received my MBB2 AMEX replacement card about an hour ago. I made the request through phone on Tuesday around 2pm

Yeah. That was fast. Mind you last time when i requested for replacement cards from HSBC, it took one week to reached my house

Hey !!! You've actually used your MBB2 VISA before ? When did the MBB2 MasterCard appear in your M2U anyway ? Did you request for the MBB2 MasterCard ? Someone previously said that if you've used your MBB2 VISA, you can't ask Maybank to replace it with MBB2 MasterCard.

Man ... how did you do that ? Because i also want to change to MasterCard

I think you met the not-so-nice CS. The first lady CS i talked to about getting a replacement card wasn't very helpful either. And 7 working days ?? I stay in Sabah and i got the replacement card on the second working day


Thanks. I wasn't aware of this. The guy i talked to was so nice that he didn't ask me anything besides confirming my house address


Payment by AMEX (even with Maybank logo) can't be done in installment anyway, if i'm not mistaken.


Oh yeah, i just forgot that i have not received my February statement. This is because Maybank screwed up and sent my first statement to my old house which we have sold a few years back. I don't even know how could this happen because the billing address recorded in their system is the latest one (they always ask me this every time i call them)

I have requested for the February statement to be emailed to me for 4 times already from 4 different CS since mid-March, none of which i have received. I'm going to demand them to give me a printed copy now from their branch here in KK. It's public holiday here in Sabah today (Good Friday). So i guess i can only do it next week. See how it goes. I'm not going to pay the statement request fee for sure.

This post has been edited by MilesAndMore: Apr 22 2011, 03:35 PM

0% IPP does entitle you for rewards points. Just that you can't use your AMEX for the installment plan, even if it has the Maybank logo.


Or may be it is just the girl you talked to wanted to play safe and told you it's going to take 7 working days. The Malay guy i talked to did tell me that i'll get the card by next week And when sometimes the card doesn't get to us on-time, it's not exactly the bank's fault too. Maybank is using Poslaju service and we all know just how "reliable" Poslaju is. Making every Malaysian citizens proud

Of all the bills mentioned, you can pay P1 and TNB using your Maybankard 2 VISA via M2U. Try again.


As Gen-X said, you can get the MBB2 Gold cards but your chance to get the MBB2 Platinum cards is very slim. With the new rules in force, getting a Platinum card in your situation is now made harder.

Can someone please confirm this ? Because i think he got both Gold and Platinum cards because Maybank messed up right ? If however this is indeed possible, i'm going to call them first thing i wake up later to request for the MBB2 Gold Cards.

Can be done via Citibank Online too if you have a Citibank credit card.

This may not be the case for on-the-spot redemption, not for SOGO anyway. When i redeemed my SOGO vouchers just a few weeks ago, all the treatpoints are separated according to each card brand.

It's separated in the slip copy they gave to me. May be it's different for SOGO. Anyway, will try to find that slip.


A long time Paypal user myself. I can confirm that when you do not have any money in your Paypal account, all payments made via Paypal will be directly debited from your chosen linked credit card/debit card/charge card.

By the way, Malaysians **can't add funds directly to their Malaysia Paypal account from credit card/debit card/charge card or via direct debit from a Malaysia bank account.

**Except RHB Bank account holders

This post has been edited by MilesAndMore: Apr 24 2011, 02:12 AM

Have to be manually linked over the branch and this can be done at any Maybank branch nationwide.


The posting of MBB2 VISA transactions is always slow while MBB2 AMEX is very fast. In fact, i believe it is the fastest in Malaysia. Transactions will be posted to your M2U even during public holidays


Slow, very slow. When i booked a hotel room in Hong Kong via Accor website back in February, it took one week before the transaction is posted to my M2U.

Did not face such problem. Managed to set PIN for both cards.

No


0.5% + 2.5%

No problem. Just cancel the autopay instruction and your credit card. They can't charge to a canceled credit card.


Yes. 5% rebate (assume if you have not hit your RM50 quota for the month) + 5x TP


2.5% is charged by American Express whilst 0.5% by Maybank.


Yes. The return from MBB2 AMEX is actually more if you do the calculation. However, no everyone is willing to pay more in advance. Anyway, you can learn more about this via :
- Gen-X's blog
- search for Gen-X posts here
- search for Wshoh posts here

May be it was MBF last time but changed to EON Bank already ?


When was this ? 'Cause i also received a letter from EON Bank confirming my enrollment.


I thought it's combined credit limit for both cards ? Unless one is a Premier World MasterCard or HSBC Amanah card.

This post has been edited by MilesAndMore: May 2 2011, 11:28 PM