QUOTE(cempedaklife @ Mar 31 2012, 11:11 AM)
Just tried to pay my credit card just now through cash deposit machine. It failed. While everyone that is using the machine to cash deposit to saving account is fine. Can't find anyone that is paying credit card. I tried both machine and it failed.
Ask the guard whether anyone mention this and guard say no one complain yet. He help me to call the branch personnel directly using his handphone. Really appreciate the gesture!
The staff say perhaps its the line problem between the branch and headquarters and advise me to call the customer service.
Called customer service and she said the credit card payment system got problem today. For that, they'll extent the last payment date by 3 days.
Yes, I got same problem.
I am facing so many after system upgrade
1. Can't do bill payment - this only solved 28/3
2. Can't pay my credit card - I got OCBC joint saving account. Before system upgrade. I can pay via internet banking. After upgrading, My internet banking have no "payment by Account" option anymore. After call CS so many time, they finally told me it is because our ATM only has my husband name, so I can't do my payment by saving account anymore.
3. OK, I accepted their explanation,then I try to login my husband internet banking, and Choose pay to third party credit card, transaction failed also.
4. Finally I have no choice, pay by using cash deposit machine, and failed again.
Already wrote a long long email to complaint, no reply yet.
This post has been edited by my_cat: Mar 31 2012, 08:36 PM