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My current case hasn't been solved yet, they referring my case to the technical department, and the Hotlink staff (the 1 i tweeted) said that they will definitely refund to me, but have to wait for the technical team to investigate first.

It is impossible for us to off data cause we are on a monthly data plan! They are not giving you a correct solution. If I were you, I will scold them off on the spot, how can you charge me while I am on the plan?

And, for the rebate, you can check whether your balance is increased or not, or you can check the E-statement. Previously my case on hotlink reload via FPX online payment, they rebate me, and I can check it through E-statement they rebated me.

For your case, I suggest you to tweet them again, explain your problem again and demand for the rebate if you did not receive any rebates yet.

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Added on August 31, 2011, 7:15 pm
File a complain via Customer Service Hotline or via Tweeter (http://twitter.com/MaxisListens). You need the help of their staff to help to inactivate.