Yes I did scold them on the spot and the hopeless customer service personnel say nothing they can do about it. Thru phone, nothing I can do about it also.

I did check and there is not increment in the e-statement. In fact, they couldn't answer my question. When i told the MaxisListens personnel about this, he insist saying not all transaction is reflected in e-statement therefore it might refunded without my knowledge and i might have overlook it because of my other usage. That is not a convincing answer for me. How you can say it was refunded while nothing in the e-statement reflect of the refund? If not all transaction reflected in the e-statement, what is the purpose of e-statement? I asked all these question, and the person unable to answer me back. MaxisListens personnel say that's all he able to do, nothing else. Is that solve my problem? No right?

Hoping anyone who faced this matter will be able to give some advice.