Jun 11 2011, 12:30 AM
QUOTE(lexus150 @ Jun 9 2011, 02:20 PM)
Today I've got an sms saying that someone told the person from i-city mall that I wrote a complaint here at LYN. But what I am doing is merely sharing my own experience. The person is even asking me why I felt cheated. It has been 1 week to 3 months waiting for my purchase. Of course, I also mentioned that the person from this company is responsive to my emails from time to time. Though sometimes a delay of a day or two. But for 3 months and even when asking for a refund, this has been delayed again and again. I've read in the other site that the person-in-charge in this company mentioned that all refund will be handled within 72 hours (I only found out about this yesterday night).
I've requested for my refund and they told me 3~5 working days. Fair enough time for them to check and clarify on the transfer and as well refund me back. But after waited for 5 full working days, no updates from them and I have to again asked them for a status. When I mentioned in my reply to get them to take this seriously and I might report this as a fraud, they told me sure to go ahead and they will take this in highest extend of law. I did not make this story up as this is my experience purchasing from this site.
When I called after 5 working days, the person told me she was busy and just came back from outside doing some other refund to other customers and my refund request got to her only after she was out handling the earlier batch. Then, next, the person email me telling me there is a limit of 5k transfer via online with bank. I do understood this fully. But then again, I was thinking, why need WORKING DYAS if you are telling me the transfer would be done online? and what happened when I was told she just got back from outside doing some other refund transfer??
I mean after all the communication and asking them to honour their words, again and again I am being delayed. For 3 good months and they can't prioritise the refund or even delivery of the product of an unsatisfied customer? They did mentioned when I asked for refund that they could send me the product if it is available from port klang within the refund period promised. They said they missed to send me my purchase in their first batch of stock arrived? How am I not feeling upset? A purchase for 2+ months could not be treated with higher priority? What about the same day (local) and next day delivery promised on the website?
Just my 2 cents
Hi Lexus150, I'm facing exactly the same issue as you.I've requested for my refund and they told me 3~5 working days. Fair enough time for them to check and clarify on the transfer and as well refund me back. But after waited for 5 full working days, no updates from them and I have to again asked them for a status. When I mentioned in my reply to get them to take this seriously and I might report this as a fraud, they told me sure to go ahead and they will take this in highest extend of law. I did not make this story up as this is my experience purchasing from this site.
When I called after 5 working days, the person told me she was busy and just came back from outside doing some other refund to other customers and my refund request got to her only after she was out handling the earlier batch. Then, next, the person email me telling me there is a limit of 5k transfer via online with bank. I do understood this fully. But then again, I was thinking, why need WORKING DYAS if you are telling me the transfer would be done online? and what happened when I was told she just got back from outside doing some other refund transfer??
I mean after all the communication and asking them to honour their words, again and again I am being delayed. For 3 good months and they can't prioritise the refund or even delivery of the product of an unsatisfied customer? They did mentioned when I asked for refund that they could send me the product if it is available from port klang within the refund period promised. They said they missed to send me my purchase in their first batch of stock arrived? How am I not feeling upset? A purchase for 2+ months could not be treated with higher priority? What about the same day (local) and next day delivery promised on the website?
Just my 2 cents
I placed my item back in April, and May, they told me that prioritize the first batch shipment to others and not me. After that 2nd batch, keep saying got issue at custom, keep delaying and proposed me to take a refund. I accept the refund, but it drag like 2 weeks until today I still not even receive any refund. At first, they saying by Tuesday 7-June, after that drag until 10-June, and 10-June, when ask for status update, saying already done with e-transaction, when I ask for the transaction number, promised will send email to me, but until now, none! Luckily I kept all single email from the day I purchase and all the communication with the company, the transaction documents, even the SMS from the company in my backup. If Monday I still don't see the money in, I may want to lodge a police report on Monday next week. When is your dateline Lexus150? We may want to file the report together.
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