wow i just manage to saw this regarding about them..
hmmm..previous im one of the the buyer who fall n the super low price...
i did bank in to them and waited for 2 month for my apple to arrive which will never arrive as they will always email u saying there is some issue with custom clearance and so on...
1)The package were originally scheduled to be couriered to your address on 11th March 2011. Yesterday we
had just contacted our supplier again to confirm and understood the custom
clearance process will require additional 3 days before the parcels
can be released from the custom hold.
2.supplier is unable to arrange the shipment on time to Malaysia due
to heavy order volumes and tax settlements. We were told that they
will need 2 more weeks to recover the stocks
3.we would inform you that our supplier is unable to arrange the shipment on time to Malaysia due
to heavy order volumes and tax settlements. We were told that they will need 2 more weeks to recover the stocks
4. 25/3
As mentioned earlier, we are also could not predict the actual arrival date since it was the second reshipment attempt made. Right now we
consider the stock must arrive within this period and we don't want to trouble our customers by this delay. We hope it will be solved in a
fairly manner.
coz of its no way too long to wait any futher more,i choose to ask for refund from them which they compensate me an extra of rm150 with my payment..
im such a luckly to get my $$$ back with the extra rm150 for my time waiting for too long...
from tht onward,i would never take risk on all those such promotion even they are a very big company ..its better to be cod or walk in to switch/apple to buy the stuff then taking the risk.....
here a little infor of my order...
» Click to show Spoiler - click again to hide... «
QUOTE
here are the payment transaction deposit done for the order as below:
Amount: RM1,500.00 Status: Successful
Reference number: 1470900240
Transaction date: 18 Feb 2011
Transaction time: 14:19:38
To 3rd Party Account Number: 112884009111
Account Holder Name: NASIRAH BINTI OTHMAN
QUOTE
Date: Wed, 30 Mar 2011 11:22:59 -0500
> Subject: Re:Feedback from iCity
> From: sales@i-citymall.com
> To:
>
> Hello xxx,
> We do consider it is better to refund your payment to avoid
> misunderstanding between you and iCity while we are doing our best to
> arrange the item availability on our side. For the late in delivery, we
> learn from this mistake to improve our service and would look out for
> another reputable supplier to outsource Apple products internationally
> in the future. Kindly provide us the banking details for refund purpose
> as soon as possible and we hope this issue will not effect a good
> relationship between you and iCity. Waiting for your feedback soon.
>
> Regards,
> Bryan Lee
> NextCom Studio Technologies (M) LLC
> No.1-07-10, Suntech@Penang CyberCity,
> Jln Lintang Mayang 5, Bayan Baru,
> 11950 Penang, Malaysia.
> Tel: (60) 04 619 2569
> Fax: (60) 04 619 2669
QUOTE
Date: Wed, 30 Mar 2011 11:22:59 -0500
> Subject: Re:Feedback from iCity
> to: sales@i-citymall.com
hie
so your company will refund an additional RM150 as a compensation for the delay caused right??
Actuallly this was my 1st time ordering form your company but im sure it will be the last time A well .
as very dissapointment with the shipment.being month n month but still cant get our stock
please see how long this transaction took already
luckly my frin didnt became the victim to here as well...
and after alots of email keep chasing them for refund ,at last they respond to my email
QUOTE
Date: Mon, 4 Apr 2011 16:34:17 -0500
> Subject: RE: Feedback from iCity
> From: sales@i-citymall.com
> To:
>
> Hello xxx,
> As stated in the previous email to you, :-
> ---------------------------------------------------------------------------
> We have revised your refund request and will claim the payment from
> our supplier on Friday morning. Please allow 3 working days to get the
> funds available in your bank account (by 5/4/2011, Tuesday 6.30 p.m).
> Should there any further questions, we will respond to your inquiry in 24
> hours.
> ---------------------------------------------------------------------------
> The payment will be reflected in your bank account on Tuesday evening
> after 6.30 once the e-transfer is done from Ambank on the same day in the
> morning. We are hoping this misunderstanding will not effect our
> relationship with you as our most valued customer in the future.If you
> need any assistance, please don't hesitate to inform us and we will look
> for alternative ways to serve you.
>
> Regards,
> Bryan Lee
> NextCom Studio Technologies (M) LLC
> No.1-07-10, Suntech@Penang CyberCity,
> Jln Lintang Mayang 5, Bayan Baru,
> 11950 Penang, Malaysia.
> Tel: (60) 04 619 2569
> Fax: (60) 04 619 2699
and after waited for few more day of chasing,i manage to get refund..thank god for that!!@@
and i did even post our my comment at their website which they eventually deleted all of my comments and instead email stated im spamming them..(im just would like to alert buyers.if they didnt deleted all my comments im sure there would be not much victim over here after me...
QUOTE
and please mind your statement by saying this to customer which indeed they have being patiently waiting for more than 2 month okie:(
"IF YOU COULD NOT ACCEPT A DELAY, PLEASE CLAIM A REFUND. Why don't you don't properly provide us the banking details instead of spamming? We could resolve this matter because we had already attempted a second reshipment through a new supplier at our own cost. If you are no longer interested to proceed, please inform us the details and we would refund your payment immediately without any obligation."
u were saying 2nd attempt reshipment its indeed non our business as the date line for the stock to arrive was on mid on march righ.that was your company arrangement was bad!!as since your company cant provided the customer the order from the agree date,then dont do a blank promise over here with blank business tht wasting customer time and energy and your time as well.we might as well 2month ago get frm merchant instead of wasting and hoping from your company time over here.....
tht the end of my sucks experience..and im counted lucky to get back my $$ as well.
Aug 20 2011, 01:10 AM
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