Sigh....I saw this post earlier and back then nobody was replying to this thread. I also saw the SSM register, but the funny thing is everything on the website is all image with links. I think I could have been cheated. I've actually made a purchase of iPad 64Gb+3G from this site in mid of march. It was priced rather cheap at RM1280 as it is a display set. I've made my payment via bank transfer and waiting eagerly for my iPad.

After waited for a few weeks, they informed me that the iPad has been sold out to another person, so what they could do was to replace my purchase with an iPad2 32Gb+3G. Because I was still hoping to get an iPad with 3G, I told them ok. Again, I waited for weeks, I've been communicating to them like on a weekly basis, but again and again my purchase was delayed. Until iPad 2 was launched in MY in May.

I've checked with them again and they told me the item is stucked at custom for clearance and all. After a few more waits, I told them I would like to cancel my purchase and ask for a refund, throughout their email communication with me, they did mentioned that they are sorry for the delay and would compensate me with a free iPad 2 cover and after a few more delays they told me that they will compensate me with some monetary as well if i would like to cancel and get a refund. I eventually asked for a refund as the delay is week after week. They told me that could be done and asked me for all the details including the earlier online bank transfer proof of payment which I also sent back to them for the refund. And now, even the refund, they told me they need 3~5 working days. Given them 5 maximum working days, I still do not see any refund in my account. I've again checked with them and told them I would consider reporting this as a scam to the authority if I still do not get my refund, and they replied to me telling me that please proceed if they have cause me any financial loss on my side and they take this full responsibility in the highest extend of law. I've tried contacting them again regarding my refund and today they told me that they will refund me latest by next Tuesday. I just hope that I could get my refund back and swear to be more careful when doing any online purchase. It could be me that is unlucky to deal with this or there could be someone out there who has got the same fate as me.

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Added on June 8, 2011, 5:21 pmoh ya, another thing is my friend actually went to Penang to Suntech city to check for me on this shop but apparently the address provided in the website is also incorrect, the shop did exist in suntech but the address in incorrect. And the office in Penang is only the secretarial office. The business is actually in KL (which I also dont quite understand what they mean by this) >.<

This post has been edited by lexus150: Jun 8 2011, 05:21 PM

U think still got hope to wait for them to return my $ for the refund they promised? I thought just wait till the last deadline....if still dont get next week, then have to report lo.

The purchase has been from mid March til now lo....another week would be 3 months anniversary...

The refund itself is going to be 2 weeks tomorrow. They asked me to wait for another 5 working days now

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Added on June 8, 2011, 11:33 pmn8210, what happened and how did you went with the law suite? What compensation did you get? Please share some info. Thanks

This post has been edited by lexus150: Jun 8 2011, 11:33 PM

Today I've got an sms saying that someone told the person from i-city mall that I wrote a complaint here at LYN. But what I am doing is merely sharing my own experience. The person is even asking me why I felt cheated. It has been 1 week to 3 months waiting for my purchase. Of course, I also mentioned that the person from this company is responsive to my emails from time to time. Though sometimes a delay of a day or two. But for 3 months and even when asking for a refund, this has been delayed again and again. I've read in the other site that the person-in-charge in this company mentioned that all refund will be handled within 72 hours (I only found out about this yesterday night).

I've requested for my refund and they told me 3~5 working days. Fair enough time for them to check and clarify on the transfer and as well refund me back. But after waited for 5 full working days, no updates from them and I have to again asked them for a status. When I mentioned in my reply to get them to take this seriously and I might report this as a fraud, they told me sure to go ahead and they will take this in highest extend of law. I did not make this story up as this is my experience purchasing from this site.

When I called after 5 working days, the person told me she was busy and just came back from outside doing some other refund to other customers and my refund request got to her only after she was out handling the earlier batch. Then, next, the person email me telling me there is a limit of 5k transfer via online with bank. I do understood this fully. But then again, I was thinking, why need WORKING DYAS if you are telling me the transfer would be done online? and what happened when I was told she just got back from outside doing some other refund transfer??

I mean after all the communication and asking them to honour their words, again and again I am being delayed. For 3 good months and they can't prioritise the refund or even delivery of the product of an unsatisfied customer? They did mentioned when I asked for refund that they could send me the product if it is available from port klang within the refund period promised. They said they missed to send me my purchase in their first batch of stock arrived? How am I not feeling upset? A purchase for 2+ months could not be treated with higher priority? What about the same day (local) and next day delivery promised on the website?

Just my 2 cents

This post has been edited by lexus150: Jun 9 2011, 02:21 PM

Hi wooncc, sorry to know that you are facing the same issue as me

They told me the deadline for them to bank in to me is on tomorrow 12:30pm. I think if it's bank transfer to another bank (GIRO transfer), it will normally take 1 working day or maybe the next working day if transfer is done afternoon on that day. You should be able to see the record in your bank statement history, be it online or bring your bank book to the bank for update.

So have you checked in your account? Is the money refunded fully back to you with compensation included as promised? I hope you have settled yours and I will get my settled soon.

wooncc, can I know what did you purchase and how much it is?

The lady just sms told me she already done the e-transfer to me and said will be sending me the transfer ref id. But until now I have not got any relevant email. I will check and wait until tomorrow. Ok. if it's for overseas bank, mayb will take 5~7 days. Wooncc, if you know any1 working in the bank (SCB sg), i think high chances you are still able to track. They havent tell me which bank they are using, just told me transfered and will send the transfer receipt to me.

vannice, look like u are another person facing the same prob with the seller....delay after delay....first with screen shot from overseas banking transfer....then they told insufficient fund...cancelled the transaction...then some other "reasons".....and another delay.....when did you purchase the item and how long has you been dealing with this delay?

Same here, the person told me earlier 16th Aug is the last day...as in really last day and promised that there wont be any more delay...however, few days later, they sent a "correction" note stating 25th Aug.

We never accused on anything but everyone can see the level of credibility.