I have choose to use Satori White (MUP052) 2x2 porcelain tiles as my tabletop choice, where I pay my visit to their MML Gallery in PJ. When the tiles delivered and my contractor perform installation, their common practice is to use non - permanent artline marker to mark on the tiles for cutting. They were stunned by the marker mark not being to remove as soon as they want to wipe it off. More drama to it, it is so porous that pencil marking stainned the tile permanently.
I manage to make a call to the sales person and they passed the call to QC department. They advise to use Davco CTC800 solotion to remove the stain, if the solution is not working they will proceed with tile replacement. I do not have such solution (neither ACE hardware), so i made my way to the MML Gallery, and reproduce the stain using whiteboard marker, permanent marker and pencil. They having a hard time to remove the stain and failed, they say will forward this to QC dept for follow up. I wish to resolve with full refund and till now (1 day lapsed) has not response from them. Beside, I also demo the same stain and its easily removed on NIRO sample tile (GMA25).
Moral of the story, ask for small piece of sample (which I failed to do on MML) and try to stimulate the daily wear and tear before place order.
This post has been edited by cheefai7: Apr 8 2013, 01:23 PM
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Apr 8 2013, 01:22 PM
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