about the plastic falling apart, you can try to "study" / "research" on how to fix it.

My car of 2 years's pillar cover kept falling down and I asked the SC to fix it. To my surprise - They wanted to use glue to glue it!! I stopped them from doing so. They promised to get it replaced and it fell apart after few days.

I managed to fix it myself after self study. It came out because the SC just push it in and hard. Its not secured to the pillar (clips) at the designated position.

Conclusion is - the technician is not properly trained and they act they are the PRO!

oh.. mine r the jappy "Drives like a Dream"

This post has been edited by atlantis2007: Feb 18 2011, 10:52 AM

"Drives like a Dream"

I actually tot this will be a better car and sc vs proton.
Indeed they are but just 10% better. keeping my fingers crossed.

tbh, all cars are having problem.
its abt how satisfied their customers are with the service & PR.

so far I experienced with 3 manufacturer.

PROTON -
service/technical (damn draggy, HALF A DAY for minor service - engine oil change only!)
pr (relativity trying to improve, but still gives bad impression)
and they dont understand the work "BOOKING"! booked for service maintenance, lets say 9am. Go there 8.45am, queue, attended 9.45, queue, their break 10.30, service turn 11, wait, they lunch break 1230, wait, get the car 1.30. HALF a DAY GONE! - Im frustrated, obviously!!


PERODUA -
service/technical (damn draggy, about 3 hours for minor service - engine oil change only!)
pr (relativity trying to improve, but still gives bad impression)
and they also dont understand the work "BOOKING"!


HONDA -
service/technical (ok only, about 2 hours for minor service - engine oil change only!)
pr (good, greeting, attending)
BOOKING means BOOKING. BOOKED 9am means 9am attend to you. - I like this.


BUT when compared to the workshop outside. All SC failed 'general' SLA!
serviced my PROTON after frustrated with the SC

minor service (engine oil) - 30 mins
major service (gear oil, brake, spark plug) - 1hr 30mins
major major service (gear oil, brake, spark plug, tyre alignment + timing belt -> appx 4 - 6 hrs)

I would say WOW!!!!!! FANTASTIC! but too bad, my honda needs to go back to honda SC for warranty purpose.