Even if there's nothing to learn there or a boring job, I believe after 2-3 years on the job, there could possibly be advancement opportunities? Like to a team supervisor role or maybe internal mobility as well?

Secondly, seems like the one with the negative reputation is CTSM only right? I believe it doesn't apply to the whole Citi Malaysia?

well if it's the role, then I'm sure you can set objectives for yourself, try do stand out from the others and maybe after 2-3 years you get promoted to senior / team leader position? The role maybe boring but if you do it well, I'm sure you can still progress. Or managers clearly stated that these roles here have no advancement opportunities at all?