I am interest how there throttle the file type only.. by maximum connection or other..

Cause so far we see no problem with direct download but we facing slow download even we have ton of seed when we are streamyx user if it is by bandwidth other type of download should be effected also.

woohoo...unifi technician coming to install in my place tomorrow.

Applied on last Friday. They called and said if can't tomorrow then have to wait until May. Appointment is really packed.

wah so damn fast o .. so envy.. where is your area?

So you received a call 2-3 days before installation date? Mine is supposed to be today 2.30pm but I've not received any calls from them to confirm the appointment. So I gave UniFi call centre a call earlier and they told me that their system is showing today 2.30pm as well. They just ask me to wait and if nobody comes to install it at 2.30pm, they will have to make another appointment. If this is the case, I think it's quite ridiculous. What about those people who took leave just to be home for UniFi installation and now they can't make it or whatever it is.

So anybody else had similar case with me? No calls 2-3 days before installation date. Did they came to install eventually although they did not give a call?

yeah...two person did call me. One is the customer service and another, I think is from technical as it is a man who sounded like one.

They did keep confirming my installation address. Each person confirmed my address at least 3 times. They keep in saying if no one is around when they come, I will need to pay RM200 the next time they install. So they better come and install. Maybe I should have said, I took leave to attend to their installation and if they don't come, they have to pay me RM200. LOL....

BTW, my area is Kepong.

One is doing outside fibre cabling. one is indoor. so actually got two contractors.

This post has been edited by sampride: Apr 4 2011, 12:39 PM

yeah, becoz there were many incidents where customer key in the wrong address.

When i first registered, i also put a wrong address, because got too excited..

So maybe mine could be a "FFK case" now since nobody called me to confirm, not even to confirm my address. Chances of them coming today should be very slim. Sigh.

u have to keep push them... keep email them....ask for early installation !!!

mine i keep push them... they already installed ~ now i keep push them because line got some problem after 3 days.... less then 12 hour then send technician come to my house later..

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Added on April 4, 2011, 12:52 pmcall them and ask.....

This post has been edited by nickchai1313: Apr 4 2011, 12:52 PM

i going to terminate the application and register with rattan and see how it go..

TM consumer department called me 1mins ago.... coz i complain to Consumer there... they said will keep update and solve problem as soon as possible... LOL ~

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Added on April 4, 2011, 12:55 pmall the best... i thought of rattan also... but after i email them several and complain about their slow work, now they do everything fast for me...

This post has been edited by nickchai1313: Apr 4 2011, 12:55 PM

Case closed, so I was really disappointed with how the TM's CS people work. Ok I will give credits for their friendliness and patience but the problem is they have to work more effectively.

My appointment was confirmed scheduled on 4th April 2011, 2.30pm which is today. By right we should be receiving a confirmation call from them about 2-3 days before the installation date.

So I did not receive any calls from them but I did not give them a call earlier because I was thinking maybe it was the weekend and they probably did not give a call. So I thought they would probably give me a call today.

So waited until near 12pm and still no calls, I knew something is not right already. Gave TM a call and one of the CS even told me to just wait for the installer to come at 2.30pm and if nobody come, contact them again. I think this is by far the most ridiculous answer since they should have known it is a standard procedure for them to call 2-3 days before installation date. If there are no calls, won't he think that it is weird and something is not right somewhere?

So I spoke to another 2 CS people and they weren't really helpful, but they just told me that they will follow up with this case. However, I doubt so since they are always flooded with phone calls. However, the last CS I spoke to referred me to the Account Services department and gave me the telephone number for it. So yup I called the Account Services department.

Finally, the Account Services department is the right one to talk to. After talking to the lady from the Account Services, I was put on hold for quite a while but at least now I won't be left hanging unlike the previous CS I spoke to.

So the problem why I did not receive any calls about 2-3 days before installation date was because the person who registered for me (I had to register through phone because there was a problem registering online due to some address issues), so at that time I had to register through phone. The person who helped me registered through phone did not check certain procedures in the application and therefore no installer was assigned since there wasn't any confirmation call.

I have mixed feelings now. I'm happy to know that the Account Services department could give me an answer and at least I can now confirm that nobody will be coming today. What I'm not happy is that how could the person who helped me register missed out that kind of procedure?

So now my next possible appointment date will be in the second week of May. More than a month of postponement all just because of that staff's mistake when helping me to register.

Disappointed much.

ask them you slot you in earlier and tell them you desperately need internet services....

Have tried but the earliest would be in May. Actually, initially I was scheduled for appointment in May as well, but the person who registered for me through phone found a slot on 4th April (today) so of course I was happy. Then again, due to her mistake, no installers will be coming today as well.

This post has been edited by OKLY: Apr 4 2011, 02:01 PM

NOTICE
Strictly no forms of UniFi registration/agent/dealer discussion allowed here. Kindly deal with that person directly/privately. Such discussions will lead to warning and if persists, suspension will be given. I believe this is not the first time such verbal warning was given.

opsss... my mistake....sorry and thank for removing...

i see.. they can do it if you really desperate and email them nicely... mine also they already print on paper my date is 8th may... they have slot me to 1st april : )

now the technician at server doing something configuration also... coz my line got some problem... malaysian really need to push a bit only can get things do fast...

Maybe I will try to come out with a good reason, I can't say that I need an Internet connection desperately because I already have Streamyx and there's a remark for them to cancel Streamyx upon UniFi installation. Also, you still have that e-mail that you sent? Maybe will try to use similar one and hopefully there is.

But I guess it all depends on luck also, if really there isn't any slot available also nothing can be done.

PM u already .... check it out.... and do modify and send an email to them every 2 days... so that they will keep update....

they just come to my house to replace the MODEM !!! now everything good !!!

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Added on April 4, 2011, 3:04 pm want to ask u all.... where u all put the MODEM at??? the technician just now say my modem blow up.. and better get it cool or maybe buy a fan to keep it cold ooo....

This post has been edited by nickchai1313: Apr 4 2011, 03:04 PM

For all my modem, I usually have a stand/table fan next to it. I'll on it blowing directly at the modem during peak hours like maybe during the night.