QUOTE(IwanAGP @ Apr 1 2011, 11:44 PM)
i see... kk... Unifi Official TM UniFi High Speed Broadbrand Thread V9, save RM200 from 16 February - 31 March !
Unifi Official TM UniFi High Speed Broadbrand Thread V9, save RM200 from 16 February - 31 March !
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Apr 1 2011, 11:49 PM
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#21
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62 posts Joined: Feb 2011 |
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Apr 2 2011, 12:43 AM
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#22
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62 posts Joined: Feb 2011 |
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Apr 2 2011, 11:27 AM
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#23
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62 posts Joined: Feb 2011 |
my motorrolla phone seem like not working... did you all try that phone???
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Apr 2 2011, 09:35 PM
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#24
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62 posts Joined: Feb 2011 |
QUOTE(VerM @ Apr 2 2011, 11:28 AM) i figure out why it not working...but not sure how to solve it... when i'm online ...the phone cannot make calls and receive... and while i off my computer and not internet access , the phone will able to make call and receive...is it the problem with the cable connection on the phone ? |
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Apr 2 2011, 10:19 PM
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#25
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62 posts Joined: Feb 2011 |
i want to ask something... it is the DIR -615 can become a network storage ?? anyone know this ?? since there is a usb port there...
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Apr 3 2011, 02:00 PM
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#26
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62 posts Joined: Feb 2011 |
i feel like been cheated !!! Really UNIFAIL ~ Fail with so many problem ~ third day using UNIFi, afternoon time...
disconnected at all... phone cannot make call & cannot receive call... WTF !!!!!!!!! where should i go ??? |
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Apr 3 2011, 02:54 PM
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#27
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62 posts Joined: Feb 2011 |
So this is my 3rd day of using Unifi...
Day 1 : Simply awesome .... download awesome... youtube awesome...... everything like flying ~ Day 2 : Problem start occur ... Motorola phone cannot call and receive call ..... try and try also cannot.... fed up ~ Day 3 : IPTV start got problem....always lost connection.... no satellite.... keep on disconnect... router keep on connecting and disconnected... at last... TOTALLY NO CONNECTION !!!!!!!!!! Why why why ??? TM you tell me why la????? called customer service using Hp. wasted dunno how much ~ now using Umobile broadband to post this .... wtf......... |
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Apr 3 2011, 02:56 PM
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#28
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62 posts Joined: Feb 2011 |
QUOTE(janson_kaniaz @ Apr 3 2011, 02:53 PM) To b fair to TM, not everyone is having bad connections. Today is my 3rd day so far so good. Location BU. today is my third day... phone cannot call, iptv cannot, internet also cannot ~Added on April 3, 2011, 2:56 pm QUOTE(alkt @ Apr 3 2011, 02:51 PM) hope urs is good ~This post has been edited by nickchai1313: Apr 3 2011, 02:56 PM |
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Apr 3 2011, 03:07 PM
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#29
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QUOTE(cannavaro @ Apr 3 2011, 02:58 PM) I've been using Unifi since April 2010 and the only problem that I've had so far was IPTV interruptions. It took a while but I was given a healthy rebate. after i call and to complain... they reset my line.... now this is my speed...but phone still got problem sometimes... aiks...![]() |
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Apr 3 2011, 04:07 PM
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#30
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62 posts Joined: Feb 2011 |
QUOTE(BlueHeng @ Apr 3 2011, 03:50 PM) Call 1300881221 and make a report to the CS. The CS will make a report for you and contact you again within 1-2 working days. Then if there's no response from them after 2 working days, call them again and tell them that you've been waiting but there's no response yet. mine is VDSL.. condominium... today my internet keep on disconnected after that i have to power off all devices for 5 mins... then on back.... wt......All the best! LOL mine was working well for 2-3 weeks before it started giving me crap speeds from 9pm to 3am. That's 6 hours. 1/4 of a day of crap speed. Ahhhh... May I ask how long did the IPTV interruptions lasted and tell us more about the rebate? Thnx. Are you on FTTH? Or VDSL? Your ping is quite high compared to most of us FTTH users. |
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Apr 3 2011, 04:10 PM
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#31
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QUOTE(ruffstuff @ Apr 3 2011, 03:29 PM) you are so lucky...Added on April 3, 2011, 4:10 pm QUOTE(hazairi @ Apr 3 2011, 03:36 PM) dunno what they did on the port ~ aiks...Added on April 3, 2011, 4:12 pm QUOTE(Moogle Stiltzkin @ Apr 3 2011, 03:39 PM) wat to do....we are Malaysia ~Added on April 3, 2011, 4:13 pm QUOTE(iipohbee @ Apr 3 2011, 03:52 PM) If the port in his area got problem everyone in his area must be experiencing it too because each port shares upto 32 splices(splittings on 1 single main fiber cable) mine is VDSL.... so does it do with fiber port ?Added on April 3, 2011, 4:15 pmnow my connection keep on dc and rc.... :S This post has been edited by nickchai1313: Apr 3 2011, 04:15 PM |
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Apr 3 2011, 04:19 PM
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#32
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62 posts Joined: Feb 2011 |
my connection keep disconnect ar........ selayang area... anybody experience it today???
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Apr 3 2011, 06:54 PM
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#33
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62 posts Joined: Feb 2011 |
QUOTE(don8ld @ Apr 3 2011, 04:38 PM) i've disconnected until cannot use .... have to use back my Umobile broadband.... wtf...Added on April 3, 2011, 6:57 pmdoes the vdsl modems will disconnect if temperature hot ???? wt.... Added on April 3, 2011, 6:58 pm QUOTE(rattan @ Apr 3 2011, 05:22 PM) Reporting from selayang, getting full speed torrents n YouTube HD is loading smooth even while torrenting rattan using ftth or vdsl ??This post has been edited by nickchai1313: Apr 3 2011, 06:58 PM |
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Apr 3 2011, 07:00 PM
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#34
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62 posts Joined: Feb 2011 |
QUOTE(MikeX @ Apr 3 2011, 04:43 PM) What area u from? I just got recover from slow connection at usj subang jaya after kept on complaining since 3 weeks ago. Pls call them and file a report on your problem and kept chasing them every 2-3 days until problem resolved. selayang.... sad sad... so long ar??? 3 weeks...... can claim back my money or rebate due to no connection???Added on April 3, 2011, 7:02 pm QUOTE(Neo|ofGeo @ Apr 3 2011, 06:24 PM) expensive eh? my problem is like this.... the unifi people call and ask me to turn off everything for 5 mins... after that turn on back... after turn on really have a awesome connection.... but after 10 mins... it totally disconnected.... so what do you all think ?? experience ??well who don't want money when involved in high scale development planning but do check your hardware properly since it ok on first day it must be either the unifi system failure or hardware defact This post has been edited by nickchai1313: Apr 3 2011, 07:02 PM |
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Apr 3 2011, 08:53 PM
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#35
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my connection keep on disconnected every 5 minutes and have to turn off everything and on again...... report already.... dunno how..... sad sad.......
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Apr 3 2011, 08:59 PM
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#36
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62 posts Joined: Feb 2011 |
QUOTE(fisherman10 @ Apr 3 2011, 08:57 PM) hmmmm.....disconnected. cant connect to internet but iptv still works fine. same problem with you.... but mine tv and phone also cannot use at all.......... any ideas what's going on? PPPoe from modem shows connecting......then disconnect. then connecting.....and then disconnect. ppoe showing same as well.....wtf........ |
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Apr 3 2011, 09:11 PM
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#37
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62 posts Joined: Feb 2011 |
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Apr 4 2011, 12:50 PM
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#38
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QUOTE(blinky_w @ Apr 4 2011, 10:02 AM) hmmm... applied unifi last 2 weeks ago , till now not even an email receive.. should i reapply again? u have to keep push them... keep email them....ask for early installation !!! mine i keep push them... they already installed ~ now i keep push them because line got some problem after 3 days.... less then 12 hour then send technician come to my house later.. Added on April 4, 2011, 12:52 pm QUOTE(OKLY @ Apr 4 2011, 12:45 PM) So maybe mine could be a "FFK case" now since nobody called me to confirm, not even to confirm my address. Chances of them coming today should be very slim. Sigh. call them and ask.....This post has been edited by nickchai1313: Apr 4 2011, 12:52 PM |
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Apr 4 2011, 12:54 PM
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#39
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TM consumer department called me 1mins ago.... coz i complain to Consumer there... they said will keep update and solve problem as soon as possible... LOL ~
Added on April 4, 2011, 12:55 pm QUOTE(blinky_w @ Apr 4 2011, 12:53 PM) all the best... i thought of rattan also... but after i email them several and complain about their slow work, now they do everything fast for me... This post has been edited by nickchai1313: Apr 4 2011, 12:55 PM |
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Apr 4 2011, 01:50 PM
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#40
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QUOTE(OKLY @ Apr 4 2011, 01:44 PM) Case closed, so I was really disappointed with how the TM's CS people work. Ok I will give credits for their friendliness and patience but the problem is they have to work more effectively. ask them you slot you in earlier and tell them you desperately need internet services.... My appointment was confirmed scheduled on 4th April 2011, 2.30pm which is today. By right we should be receiving a confirmation call from them about 2-3 days before the installation date. So I did not receive any calls from them but I did not give them a call earlier because I was thinking maybe it was the weekend and they probably did not give a call. So I thought they would probably give me a call today. So waited until near 12pm and still no calls, I knew something is not right already. Gave TM a call and one of the CS even told me to just wait for the installer to come at 2.30pm and if nobody come, contact them again. I think this is by far the most ridiculous answer since they should have known it is a standard procedure for them to call 2-3 days before installation date. If there are no calls, won't he think that it is weird and something is not right somewhere? So I spoke to another 2 CS people and they weren't really helpful, but they just told me that they will follow up with this case. However, I doubt so since they are always flooded with phone calls. However, the last CS I spoke to referred me to the Account Services department and gave me the telephone number for it. So yup I called the Account Services department. Finally, the Account Services department is the right one to talk to. After talking to the lady from the Account Services, I was put on hold for quite a while but at least now I won't be left hanging unlike the previous CS I spoke to. So the problem why I did not receive any calls about 2-3 days before installation date was because the person who registered for me (I had to register through phone because there was a problem registering online due to some address issues), so at that time I had to register through phone. The person who helped me registered through phone did not check certain procedures in the application and therefore no installer was assigned since there wasn't any confirmation call. I have mixed feelings now. I'm happy to know that the Account Services department could give me an answer and at least I can now confirm that nobody will be coming today. What I'm not happy is that how could the person who helped me register missed out that kind of procedure? So now my next possible appointment date will be in the second week of May. More than a month of postponement all just because of that staff's mistake when helping me to register. Disappointed much. |
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