As we always seen and do in garage sale, Selling of second hand device to another user.
Always you see:
1. Warranty card Unfilled
2. SIS Warranty still on until XXX


But You show know:
1. Is the unfilled warranty card equal to no user registered?

According to SIS:

2. How to verify is the product is genuine, beside sticker on the device?

3. After buying a second hand product, what should I do, for claim warranty sake?
4. Fax or email them back:


Have a Nice trading
Together We make the forum better

This post has been edited by fense: Feb 15 2011, 07:33 PM

it would be great if this topic is pinned!

what about 2nd year warranty? coz i heard someone said that 2nd year not covered directly by SIS. is it true?

Free BUMP, this topic is useful to all HTC SIS user. Please remember to transfer ownership.

then if it is true,no need to pay extra for the extended waranty then...they make all the money bt we cannot enjoy the waranty...

then 2nd year warranty for what?
covered by who?
btw, great info there..

no need to change ownership if u have fren there......anyone want to claim ur waranty can contact me

oh really? haha.. miss info then. thx man.

if you mean 1+1 warranty promotion, i thing it is cover by SIS, since it printed on the box and receipt

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Added on February 15, 2011, 10:14 pmhaha, we found someone from inside?

This post has been edited by fense: Feb 15 2011, 10:14 PM

Good info. More works for the traders. Lol. But it is important.

from wat i know,SIS only provide 1 year waranty,if u want to add another year u hv to pay extra. and for the next buyer to enjoy the extended waranty the seller need to transfer the ownership to him.

this is serious topic as most buyer will change phone after 1 year or less and after the seller sold his phone and the buyer hv problem with it n took it back to claim waranty bt was rejected bcos the original buyer didnt transfer the ownership then its bye bye to ur waranty. if the seller still can be contacted then its ok provided he's willing to go thru the hassle bt if the seller change his number then its bye bye. who's making the profit and who's the idiot here?

I change phone every month and wish a good luck to all HTC user..

Useful info !!!

Buy a second hand htc phone without transfer the Owner ship, equal to no warranty. at the end just waste money.

that y for safety purpose, transfer ownership is covering your own underwear .haha

Great info. Thanks for sharing

great info, its actually true.
not to just HTC but other phones as well.
seller usually state "warranty card unfilled"
this confused buyer, as it is like saying
that the phone actually have warranty.
even if it doesn't have warranty anymore.

I usually never fill up the 2nd warranty card.

The OP retailers will help you to do the 2nd year warranty.

The warranty card should've been filled at the shop.

To be safe, ask for receipt for OP sets.

htc seller = NO WARRANTY = low price

hehe

same with i phone...mose ppl says iphone still with digi or maxis warranty all oso void if the 1st owner didnt notify it...

then .....

IPHONE Seller = NO WARRANTY = very low price

hehehehe

SIS is provided 1year warranty but if u complete register online at sis website and email back them with the receipt then it will provided you another 1year warranty mean total 2year warranty from SIS
but do remember fill-in the warranty card completely and post back to SIS within 7day

Just done the ownership transfer for my HTC phone,
luckily still can contact the seller.

Great info you've here...SUPPORT!!!

Can ask the 'insider' to help changing ownership? The previous owner abit busy to help me and fill the form..

Didn't realise it until latter after I bought and contact SIS.. this topic should be pinned!

does this thread including the AP version of HTC?

I don't think AP set will do, since it was not under SIS warranty.

great info for sharing. Thx!

oic, thx for the info.

let's say if I won this from a HTC event and registered online, how to send them the proof of purchase?

I have a question. If I were to purchase a brand new , never opened original SIS HTC phone from a LYN forum-er how would I claim a receipt from him ? There are people selling SIS sets from 1.7 (LYN forum) to 2 K (the latter being Seng Heng electronics) So I'm slightly concerned . Please help !

hi guys,

i just wanna ask something...
can i claim warranty to sis malaysia but the phone is from sis singapore ?

If I buy this at Malaysia, can I claim the SIS warranty from all around the world? As I'll be travelling to overseas most of the time.

great topic! i just start to sell HTC phone this week, good to know that!
thank you so much ya!

I still don't understand the part about the unfilled warranty card.
A seller i approached said he didn't fill the warranty card. So does that mean there's no warranty at all?

Or your answer mean if you have receipt you don't need warranty card?
The answer in the first post is confusing...

i bought a desire a few days ago... how to register 2yrs warranty???
bought frm other people here and no receipt given...it was a sealed set... how to register???

i emailed to sis and ask they didnt reply me...

---

Added on June 17, 2011, 1:20 pmi bought a desire a few days ago... how to register 2yrs warranty???
bought frm other people here and no receipt given...it was a sealed set... how to register???

i emailed to sis and ask they didnt reply me...

This post has been edited by alwinnng: Jun 17 2011, 01:20 PM

issit new unit?

http://www.sis.com.my:8383/esvc/JOB/JOB0075.asp

check your serial number whether is genuine set or not.if yes,product registration should be no problem

but they ask for shop name/and shop location...can just write lowyat.net and internet???

SIS don't really want to know where you bought the set from. So if you really can't provide the seller's info, LowYat is just fine. As long as your IMEI checks out fine, they'd honour their 1+1 warranty.

so form what i understand, when i buy any htc phone, 1st thing to do is filled the warranty card to get 1 year warranty?then at home resister online & get another 1 year warranty?what is that i need to post within 7days??

I would like to ask if My fren take the Digi smart plan(1 year contract), but i take the hp.. In this case, is it possible to make Transfer of Ownership???

I couldn't register the warranty online.the error message stated "Sorry,couldn't save the data.Please try later."Try it for more than 3 days.Still the same.Already contact the customer care,waiting for them to reply.Hmm,anybody can asist me with this problem rather than waiting..

same to me..just bought at 5.9.2011 n till now still cannot register online

Email them directly.

ok..emailed, waitin feedback from them...

from my experience, the warranty transfer is not that important.

just send in the phone, they scan the barcode to verify the warranty. if still within warranty period, they will accept the phone for repair.

Already email them,but still no reply till today.Will call them later.

hi, would like to ask, i key-ed in the imei number on the SIS warranty checker site and i just get the 'Warranty in Malaysia!' message below. what does that mean ? tq

i would like to know.. is d transfer of ownership really important..? wat are d consequences if d transfer is not done..?

how about the samsung phone which is register through e-warranty? can it be transferred?

Samsung recognizes firstly the receipt purchase date, secondly IMEI registration date, regardless of owner.

Is HTC phone from Brightstar offer 2 years warranty? When i check SIS website only those from SIS cover 2 years warranty. Can someone confirm it?

There's a forummer who has a brightstar but registered to sis and he got 2 years warranty as well.

anyway to check the phone is either already register 1 / 2 years warranty? cause the unit got full set with unfill warranty card but no receipt....

AFAIK, no receipt means no warranty. HTC Facebook Malaysia says need receipt to claim warranty.

Now, my question is also similar to yours. Let's say we have receipt and the seller says 2 years HTC warranty - how do we know it's 2 years or 1 year?

To ALLL FORUMER ME NEED HELP I WANT 2 BUY HTC SENSATION FROM SOMEBODY BUT IT DOES NOT COMES WITH D RECEIPT BUT HE SAID IT ALREADY REGISTERED ON9 SHOULD I JUST BUY IT OR WHAT????? NEED HELP PLZ

bro..cannot have 2thread in this lowyat page r?i just promote for my fren to sell her hp..sm1 become so dengki.i know la i just newbie.dont do like this la.this page for everyone rite?

means buy as a phone without warranty. beawre of it may a AP set as welll...

---

Added on December 28, 2011, 10:50 pmrules stated, for one item only can have one page, u can BUMP the thread daily.

This post has been edited by fense: Dec 28 2011, 10:50 PM

then say nicely la..no need to sound newbie like us..

you may ask for the serial number and check with SIS Distribution Sdn. Bhd.

http://www.sis.com.my/cms_contactus.aspx?mod=7

last month went HTC Berjaya Plaza for replacement of 8GB sd card. Just passed the warranty card only. no receipt needed. Replacement on-the-spot.

what about 2 years warranty by brightstar?

what if i bought from senheng, and it's said 3 years warranty, do i still need to register at SiS?

im going to buy new set HTC sensation Xe this evening. What should i check wether it is AP or ORI set?

It stated there, ORI set. They also provide SIS warranty. But suddenly at Digital Mall, there's a seller told me that they can simply change the phone from AP to ORI. Im Confuse and really scare to buy. I need ORI phone -.-!

hey! how do you classfied the warranty card as un fill? yesterday i bought a 2nd sensation XE and the warranty card half already send to the dealer, and the reply card is with me. But then the reply card was un fil. is that consider unfil warranty card?
Cause i check register online, u dont need to fill any names on it. so asking whether is it consider fill or unfil?

yes,Brightstar set come with 2 years warranty as well

post on wrong topic lol

This post has been edited by gseed87: Feb 22 2012, 11:53 AM

how to check online whether my sis set is ori or not? login? or how? i bought second hand set

call and provide them with imei number.shud be ok..

How do I check when my warranty expire ?
Any link frm sis/htc?
I bought my HTC early of tis month frm dg n did on9 register bt I dint email them the receipt n did nt post them the warranty card..
Am I applicable 4 tat 1+1 year warranty ?

Yes you do. As long as u have succesfully online reguster your waranty should be fine. You will get 2 yrs warranty.
The issue is just the starting date of warranty. If you can provide the original receipt to them during the warranty claim, your waranty started form the date of purchase on the receipt. But if you dont have the receipt, your waranty started from the date they ship out the phone from the factory, which will be earlier buy months. In other words, shorter waranty period. This happened to me now, my htc is in sis for waranty. Bought the phone in Oct 2011. but since i lost the receipt, warranty started on 1st June 2011. Luckily i have registered online for the 1+1 waranty. So now my phone is still covered till 1st June 2013 (not Oct 2013 as expected).

Hi. Recently i just emailed SiS customer care twice, but sadly no reply to date.
Bad customer service I think for being a reputable company.

Anyhow, I would like to check my remaining warranty. Since there is no link available at the website and useless online customer service, is there any other option other than phone call?

If the warranty card is unfilled, do i need to fill the ownership change form?

I have bought a used HTC One X, and I called to SIS last week and asked is it need to change ownership to continue the warranty, but the answer is no need. So I don't know whether need to change or not, very confusing.

This post has been edited by alvin loh: Jul 1 2012, 11:15 AM

somebody can confirm this info aaa, whether need/must transfer ownership or not if stil under waranty...
sounds like buying a car/house lol

I have just contacted SiS earlier today and the answer is yes, you will need to fill up the transfer of ownership form and attach together with the original receipt. To be on the safe side, better to just do it.

However, for units bought from SenQ, automatically, you will enjoy 2 years warranty from SenQ and you have to go through them to claim warranty after the expiration of the 1st year.

I tried to register warranty for my HTC One V which I bought 3 months ago from Digi. But the registration page can't load until I use "https://". And this page doesn't have a "Next" or "Proceed" button, after I fill in the required field I don't know what to do. There's no scroll bar for me to scroll down too. Help!


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i just reg with no prob yesterday bro

so HTC provide 1st year warranty (1 to 1 exchanged).. in order to enjoy 2 years warranty. u need to register online (from brightstar or SIS)?? correct me if im wrong..

Huh, just now I nearly made a transaction. I insist to look-up the imei & serial and I found out that "he's" only a third party guy.

In the forum he says all in package and I found out that he's using a "third-party" charger, with a merely 2 gb nokia micro SD no box or documentations.

I checked the owner is *an ***if (name cannot reveal here!!) and when I asked the seller he bought it from a trader in here.

I dunno if the story real or not?

Nice info.

does anyone know how to check sis warranty valid expire date ? i already send an email to warranty@sis.com.my with my phone IMEI and s/n , but they didn't reply me at all ....

anyone know HTS or SIS got any branch in melaka? coz my Desire V speaker sudenly not working oo...or anyone wana buy from me, phone just 5 months

Thanks... Good information..

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Added on December 22, 2012, 5:44 pmthanks.. good information..

This post has been edited by sk4lyz: Dec 22 2012, 05:44 PM

Hi all so I wan to explain my story I planning to buy a beats solo which is htc version but the receipt already missing so if I bought the beats solo and spoil can I claim the warranty from any htc ?

acceasory warranty 3 month is the maximum, isnt?

if i want to buy htc one x+.....which one is better sis or brighstar???
and why there are different period on warranty which first one is 12 month and other is 24month??? javascript:emoticon(':stars:')

I think the SIS link to check the imei no already not active. Anyone can give the new link? Tq

can i simply just claim warranty without change ownership?

hi
wanna ask
so no need the register the warranty by on9 ?

sis online register breakdown...so how to register?

The only way to check ur imei is call to their centre or email to them...

This year i called them once and they verbally confirmed that 1 + 1 is no more valid with sis start from this year.

I have experience bring my friend phone to warranty without receipt and that phone not under my nameand no issue until get the whole htc one x replacement set.

Maybe you can say is my luck but i just think this thread is outdated in terms of info wise.

Take a phone to htc for warranty is just the same when u take ur samsung phone for warranty.

The differentis how u check your warranty and if you dont have the receipt they will remark your set warranty start from the shipping date/purchase date as they said. (But is quite confusing though).

Anyway if anyone buying a 2nd hand set jut call to htc customer service..you get everything you wany and send an email for black n white proof.

I just called also, they said only 1 year SIS warranty, no more 2 years starting from May 2013! But when I asked where is the notice to customer & all, they unable to provide, no black & white notice! On my device sticker, it says "Please register within 7 days from date of purchase to enjoy 1+1 year Extended Warranty".

So fishy...

and the registration webpage is down

BRO, THANKS FOR YOUR ADVICE...

SiS no more provide 2 years warranty, same as Brightstar as well,
All device now only come with 1 year warranty

Just curious how long would it take for charger replacement? My charger DOA after open box.

Can anyone advise? Thx

guys please help me because i just bought 2nd hand htc one x and previous owner stated that the htc one x got 5 months warranty left..but she didnt give me receipt..so how can i claim the warranty without receipt..plz help me fellas