QUOTE(sKyWiR3pT3lTd @ Mar 17 2011, 07:19 PM)
Its perfectly normal with B&N if you are not a regular with their shipping procedure. Once you've submitted your order , there will be an automated confirmation email of your orders. You will then provided with a scheduled date to ship. Once the item sent out for shipment, there will be another automated email saying your item has been shipped. The estimated time scheduled by B&N for Standard shipping is 7 - 21 Business days. There's nothing to shout about on the shipment schedules & services but certainly it arrives safer than expected (based on my personal experience). To answer your question whether they will reship item if you have not received within the due date , yes..they will @ no additional charges and if your parcel arrives by any chance, you get to keep it as complimentary (i just had one entire order refunded for a mishap by them)
On less than many occasions , my packages has arrived late or even after delivery due date. All i need to do was an email to be sent and item will be shipped at no cost (immediately usually!). It's almost identical with the rest of the online retailers with the way of handling customers needs.
What was the problem you faced with B&N shipment?
Thank you so much for providing such in-depth explanation.On less than many occasions , my packages has arrived late or even after delivery due date. All i need to do was an email to be sent and item will be shipped at no cost (immediately usually!). It's almost identical with the rest of the online retailers with the way of handling customers needs.
What was the problem you faced with B&N shipment?
At this point in time, I must say that I have yet to have any problem with their shipment except the fact that it has yet to arrive since the BDs were shipped on 25th Feb. Perhaps I have been "pampered" by AMZ all these while which deliver within 9 working days at the latest. This is my first time purchase through B&N and probably be my last given such a lengthy delivery process - I don't mind paying extra USD2 for a quicker delivery by AMZ.
Thanks again for the help.
Mar 18 2011, 09:06 AM

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