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 Belkin customer service

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TSykho21
post Jan 27 2011, 01:03 PM, updated 14y ago

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Hi,

Anyone here encounter some bad customer service quality from Belkin Malaysia? Especially the warranty claim department.
When called 0377833010, the guy who answer the phone is just like no been in the school. Talk like mafia and the follow-up is just shit.
Everytime called the warranty claim department, they will said " wait!!! I don't know what is the problem". No more buying belkin product even got lifetime warranty.


holy_devil113
post Jan 27 2011, 01:08 PM

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i got no problem with them. I went last time to their service center. I give them my faulty item straight away give me new one. No question ask. Not even 5 minute im there.
sweetpea123
post Aug 19 2011, 11:44 AM

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mad.gif yes, I HAVE PROBLEM. DONT KNOW WAFAK nationality they employ. Ask me repeated questions till I cannot tahan, fark them, and now waiting for them to send me an email to go about changing the damn thing.
kpse
post Aug 25 2011, 02:35 PM

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QUOTE(holy_devil113 @ Jan 27 2011, 01:08 PM)
i got no problem with them. I went last time to their service center. I give them my faulty item straight away give me new one. No question ask. Not even 5 minute im there.
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may i know where the service centre? the address, i going to claims surge protector,
thank you


VinluV
post Aug 25 2011, 02:40 PM

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Service centre is in OUG area:

No 14, Jalan 4/152,
Taman Perindustrian O.U.G,
Jalan Puchong, 58200
Kuala Lumpur, Malaysia
sweetpea123
post Aug 25 2011, 02:54 PM

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Call this number 603-77832010
kpse
post Sep 2 2011, 07:07 AM

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QUOTE(VinluV @ Aug 25 2011, 02:40 PM)
Service centre is in OUG area:

No 14, Jalan 4/152,
Taman Perindustrian O.U.G,
Jalan Puchong, 58200
Kuala Lumpur, Malaysia
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Puchong service centre no more,
they shifted to Kelana square call "E-Maintenance"
sweetpea123
post Sep 2 2011, 08:26 AM

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QUOTE(kpse @ Sep 2 2011, 07:07 AM)
Puchong service centre no more,
they shifted to Kelana square call "E-Maintenance"
*
yup, they have another outlet in Lowyat, now they are offering only 3 years warranty , NO MORE LIFETIME tongue.gif
yoonlim
post Oct 12 2011, 01:52 PM

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QUOTE(kpse @ Sep 2 2011, 07:07 AM)
Puchong service centre no more,
they shifted to Kelana square call "E-Maintenance"
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Is the E-Maintenance open on Weekend?
Anyone has the contact number?
ericpires
post Oct 13 2011, 11:40 AM

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QUOTE(yoonlim @ Oct 12 2011, 01:52 PM)
Is the E-Maintenance open on Weekend?
Anyone has the contact number?
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Anybody know their contact number? thx
hikari85
post Oct 13 2011, 05:00 PM

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From: Penang


E- Maintenance
49, Jalan Perai Jaya 3,
Bandar Perai Jaya,
13700 Seberang Perai, Penang
04-3901117
misz_raudzah
post Oct 17 2011, 04:41 PM

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Just called this number 03-77830011 and that person ask me to call 1 300 88 2273.

No more in OUG.

Shifted to:
E-Maintenance Sdn Bhd
Kelana Square, 17 Jalan SS 7/26, Ss 7, 47301 Petaling Jaya, Selangor 03-7880 1636 ‎
(Ground floor)

Mon-Fri: 9 - 6
Saturday: 9 - 1

yplow98
post Apr 2 2012, 04:27 PM

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Now E-Maintenance has service centre in Low Yat level 2.
you can call this number 03-21450833.
The Kelana Jaya one only their office n not service centre. I just confirmed it as I having problem with my Belkin router now.
Good Luck smile.gif
silrave
post May 7 2012, 01:18 PM

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huh
so the service center is need to go lowyat level 2 ?
just there only?
other than that ?
McDonalds
post Jul 17 2012, 05:55 PM

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Anyone send only a motherboard before, Any Problem occur ?
ay@m
post Sep 11 2012, 09:08 PM

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i call this number 18008120761.
Bought 2009. Lifetime warranty.

Surprisingly, they told me my modem is still under warranty, which is lifetime. so now waiting for the email instruction...

i had a good experience...the customer service seems to be someone from US and not local...very good...
tender
post Sep 20 2012, 04:46 PM

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I used their surge protector, it protected all my devices from a TNB super 260V surge. everything except my unifi adaptor and belkin surge protector is fine. belkin surge protector is fried. Glad i used it. However other cheap surge protector also protected my appliances last time. used belkin for their lifetime warranty. for surge protectors, their lifetime warranty is a nice touch.
mot88
post Apr 14 2019, 01:19 PM

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Called to their customer service no. to claim their Belkin Surge Protector (SurgeMaster cube) at 1800 81 2076, their lifetime warranty = 5 years, i.e life expectantcy of product.

So I can't claim for the fried cube and the connected device (router) since it was purchased more than 5 years ago.



DuitNow
post May 22 2019, 01:39 AM

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QUOTE(mot88 @ Apr 14 2019, 01:19 PM)
Called to their customer service no. to claim their Belkin Surge Protector (SurgeMaster cube) at 1800 81 2076, their lifetime warranty  = 5 years, i.e life expectantcy of product.

So I can't claim for the fried cube and the connected device (router) since it was purchased more than 5 years ago.
*
Lifetime = 5 years only? blink.gif
fregort
post Jul 20 2019, 11:37 AM

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QUOTE(mot88 @ Apr 14 2019, 01:19 PM)
Called to their customer service no. to claim their Belkin Surge Protector (SurgeMaster cube) at 1800 81 2076, their lifetime warranty  = 5 years, i.e life expectantcy of product.

So I can't claim for the fried cube and the connected device (router) since it was purchased more than 5 years ago.
*
Happened to me recently. It seems Belkin has no more local after sales support.


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