Jan 27 2011, 01:04 AM
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> If my iPhone is faulty, can I send in to Maxis and request for 1-to-1 exchange?
- In most cases, 1-to-1 is done for faulty sets. But you might need to wait if the specific centre don't have ready stocks. And take note that for the experience of past Maxis iPhone 3G users, a refurbished set will be given for the exchange.
- In most cases, 1-to-1 is done for faulty sets. But you might need to wait if the specific centre don't have ready stocks. And take note that for the experience of past Maxis iPhone 3G users, a refurbished set will be given for the exchange.
Instant 1-to-1 exchange can be done if the phone is found faulty within 24 hours after purchase. After the 24 hours has lapsed, any warranty claims (still 1-to-1) will have to wait usually around 10-14 days. The exchanged set is a new set.
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