well, i also have the same issue here. my mom said she bought this brand becasue the shop owner recommend it. It's less than 2 months, the whole thing spoil, the button cannot even press, press already nothing.. not just that.. the stupid pump also cannot pump water.. this heater also make a loud noise, Argh!
(Quite mad at my mom who listened to the shop owner too!)

i called the shop owner since it's still under warranty, i called them last week, no action. i called them yesterday, no action, i called them today, no action lagi... Argh!!

i know is cheapskate to bad mouth on others..
but i want to share with you, this shop "D'LEGEND LCD & HIFI Sdn Bhd", located at ss2/75,
tel: 03-78773186

Godsh! I think the sales person also know this brand no good, and want to recommend the customers to buy this brand to clear their stock.. some more tell my mom good, very good.

Obviously, my mom is a typical aunty, she did not do extensive research on brand for heater, it's not something we buy very often.

mad at my mom cuz she like kena tipu, people say what then buy what...

Just now i called them, the shop owner said 3 days.. by Monday, still no one call me, i will go to shop and make noise... make the rest of his customers freak out of his poor service.. keep telling me they ardy called the Deka ppl to call me etc.. Do they not know, if i have a problem, i don't want to here story, i only want solution. I HAD ENOUGH OF COLD BATH!! I don't want lagi!

i really don't think i want to do that.. i think i ardy talk to them nicely, follow up, call and call... BUT my patience has a limits! Their service is horrible!!

what is deka's customer service and website, i try to find via website, but dont have.