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> P1 self care payment problems, anyone experienced it? (Tech Support)

Srious
post Jan 11 2011, 02:33 PM, updated 7y ago

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just now i was doing my payment for my P1 by credit card via P1 self care....
i filled in everything as required and at the end all i get is "Session ended. payment failed."
i tried so many times still the same results... payment is not made...
what could be the problems? hmm.gif hmm.gif hmm.gif
precept66
post Jan 13 2011, 02:37 PM

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You have to get a security code from issuer bank.

If not mistaken, can be done via online or ATM machine.
leo_gaga
post Jan 16 2011, 02:23 PM

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Hey TS, I experienced this before.. after I key in the security code and safe code, end up the screen error. I tried 2 more times again, same.

After 1 week later, I checked my credit card statement, there was RM198, RM 198, RM 198 charge to me (totally RM 596).

the solution is: since already paid for many months, I called the P1 customer service to explain and let them know I've already paid 2 months bill plus 4 months in advance !

In short, P1 connection is slow, that's why failed to pay. Next time when you going to pay , pls find a better connection.

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