wow... V7 already.... and the toxin continues.. ... the lethality of this thread indeed is growing..

you guys probably have heard it but i'd like to share anyways.. hinge prob (M11x R1/R2) will be rectified from March onwards.. wonder if it covers us from Malaysia as well.
http://forum.notebookreview.com/alienware-...01-24-11-a.html

This post has been edited by raven143: Feb 9 2011, 10:57 AM

yes my friend. regardless of our warranty, they'll replace it with the improved hinges. however few things come to mind though:

1. method of recall (notice? phone call through dell? mail?)
2. does this program cover us Alienites from Malaysia?

lets cross our fingers, toes included, that this program will proceed with us included..

This post has been edited by raven143: Feb 9 2011, 03:25 PM

where can get Orion backpack in Kuching? huhuhu...

collar. so i can wear it to the office.

Yo guys. Any news regarding the replacement on m11x hinges in Malaysia yet? It's up and running at other countries (saw it in notebookreviews.com).. any official statement frm dell Malaysia?

that's cool man.. its about time.. thx a gazillion for the info. will replace mine when i'm back to kuching this friday.

ok.. called Dell Malaysia today and was transfered from one rep to the other before i actually talked to a awesome tech. Will get my hinge replaced soon. waiting for Dell service center Kuching branch to reach me. Initially they asked me to replace with a new one with quotation .. but i mentioned this http://en.community.dell.com/owners-club/a...0.aspx#19717780 to the rep and specifically mentioned ChrisM. It took the rep 1+ minute to refer to his superior and voila! case taken. rule of thumb for those who havent call yet.

1. remember the service tag no.
2. remember the service tag no. (yes, its important)
3. if they suggest to extend warranty, let them finish and mention about the official forum above.
4. mention this thread post no #1153 frm jsc_tidus if needed.
5. be happy.

oh ya. the awesome rep name is Ka Siong frm support Penang. thanks alot to him and ChrisM frm dell.

thanks man.. was really looking forward to this. hope it helps.

Don't think so bro. Lol. He is the rep from dell that has help us a lot from the global alienware forum. He was also our liase especially for m11x users. His effort in this hinge issue is tremendous. Lol. His based in US I think.

no worries. contact them and mention the link that i post above. FYI, the local service tech reached me through phone today. the hinge will be replaced Monday next week (as i am travelling now). No pictures was required and no fuss. as for your warranty, mine was expired on 21/2/2011, basic warranty. replace them soon and refer to this post #1 http://forum.notebookreview.com/alienware-...nge-design.html.

"The phone/email/chat Technical Support will need to verify which LCD Assembly you ordered via the Service Tag number. They will look up your Service Tag number, get the LCD Assembly part you originally ordered and then see if the new part is available.
* Soft Black WLAN LCD Assembly (Old part GNJW3, New part 40GMX)
* Soft Black WWAN LCD Assembly (Old part YYYV5, New part 8JJT2)
* Black WLAN LCD Assembly (Old part 757TW, New part 4FFHC)
* Black WWAN LCD Assembly (Old part VT7K8, New part R2Y7G)
* Gray WLAN LCD Assembly (Old part PKYWD, New part YMM9R)
* Gray WWAN LCD Assembly (Old part 6CVDV, New part KKH9C)

NOTE – Not all of these parts are in stock so make sure the technician checks before setting up the service! I do not have a timeline on when all the parts will be in stock. All you can do is keep checking with Dell Support in your region.

Of course, all M11x-R1/R2 customers can request the onsite service to get the new hinges. Out of warranty M11x-R1/R2 customers will be provided a one time onsite service to get the new hinges. As far as I know, this is a global initiative. It will take us some time to notify all Dell agents globally" - ChrisM

do check your service tag no with dell website. currently cant find mind in listed..

Do update us regarding the the serial no. bro. Lol.



This post has been edited by raven143: Mar 10 2011, 07:14 PM

its faster if u call them. i've tried email but never got a reply. its ok to call them. the rep will ask where is your current location. do mention that u r a student. its easier. i saw instances that the repair was made in a hotel when a customer was on travelling.

I think you should try to match the serial which the tech brought with the serial on my previous post. During tue installan, take some picts.. LOL... note the difference of the old hinge with the new ones.. especially the connector of the body to the screen part.. cause that's where the hinge fail.

The machine normally work well more than six months.. depending on your usage though. Mine broke after 5 months usage. Or you're the lucky few with a good hinge.. LOL

You really should change to the improved version. It's Dell responsibility to adhere to their own promises. Not all of us have the luxury like you do.. like myself, my warranty ran out last month. So we must make sure the lid is properly and correctly replaced.

Like I said ma man, dell promised that they'll replace all of damaged hinges with the new ones. I'd rather go with the prevention option, which in this case, the improved hinge. There are cases where laptops when returned for service comes back with different prob such as fans, hd, etc.. i' just sayin.. I think as customers we should demand what was promised to us in terms of quality and service. Not all of us has the means to purchase extra warranty. Like myself, I'm content with the basic warranty as alienware is considered top tier gaming pc/laptop but that was prior to the hinge prob. Furthermore, for the premium price we paid for.the lappy, at least we're entitled for the best service from the best gaming rig right company right?

finally saw the result of the new hinge today (was away when its installed). definitely felt more sturdy, 'heavy' and stable relatively compared to the old hinge.