This is my experience with vPost, very 1st time using vpost, i wanted to share this experience only after my item arrived but i decided to share it today, u'll know why.
for better understanding i'll show the progress in timeline fashion.
7th Dec:
-Placed order on Amazon.com
10th Dec:
-Item reached vPost's warehouse in the Oregon state of US.(Via UPS)
-Payment made
^
|
No
shipment
status
within
this
period
|
V
Below are the Singpost track n trace results from http://www.speedpost.com.sg
17th Dec: Shipments in transit from Origin (I guess "Origin" here means US, not SG)
20th Dec: Acknowledged at Transit Centre (Arrived in Singapore)
21st Dec: Processing at Sorting Centre
26th Dec: Processing at Air Transit Center
26th Dec: Handover to Airline (remain in this status until today, 4th Jan 2011)
5th JAn: Received at Destination Transit Centre (KLIA)
5th JAn: Held by Customs at Destination
5th JAn: Departed from Destination Transit Centre
6th JAn: Delivered
poslaju tracking:
21st Dec: Departure from outward OE
5th JAn: Arrived at inward OE/Receive item at OE
5th JAn: Departure from inward OE/Send item to domestic location
6th JAn: Item arrived at processing center (Destination)
6th JAn: Courier is attempting delivery
6th JAn: Delivered
Since the 26th, I have made plenty of call to singpost (+6562225777), my advice, do not choose check item status, choose booking (press 1) or they wont answer ur call forever. I guess they probably just referring to what they got in the system, which u can get through online tracking. So I asked for further investigation, i gave them my contact number & email add. No response nothing, nothing i receive from them even until today. They asked me to contact with Poslaju(I tot this is their job,no?), i managed to call poslaju courier centre at LCCT (0387871122), answer is the same, "belum sampai Malaysia", Poslaju asked me to get more info about the shipment(flight number etc..), they wont tell u as they said it's P&C.
today, poslaju confirmed they dont have the item, So i called singpost n said poslaju dont have it for sure, this is what she replied "err.. sir, this item... ... err... u're Mr.XX rite? ur contact number xxx-xxx blah blah...Sir, pls let me check(Hold the line for 6 mins).. Ok sir, we WILL do further investigation with Posmalaysia" "WILL"? i tot they did investigate after so many days.
I'm ok for the wait, since it's year end and festive season, but i feel worry now coz even they themselves cannot trace the item, since they got it handover to the airline, it should be reached within 3days rite. What happen? Where is my item? God knows.
I think it's acceptable for the speed of their service because it's peak season now(year end), Service charges is moderate considering my package is quite large 60x48x18(cm), customer service is bad, they talk politely but they are lack in information, hard to reach them by phone call.
My rating:
Speed: 6/10
Cost: 7/10
Services: 8/10
CS(attitude): 8/10
CS(Info): 2/10
Item Handling: 7/10
System update: 6/10
Overall: 6/10
FYI, my item volumetric weight is:
60x48x18(cm)= (actual Wt 4.5 kg; vol wt 10.2Kg)
Base Charge: (SGD) 24.40
Weight Charge: (SGD)114.24
Fuel Surcharge: (SGD)10.20
Discount: (SGD) 55.46 (Maybank Cardholder)
Total: (SGD) 93.38
I got my Item insured, the amount is not included in this total.
Table of shipping charges: https://www.vpost.com.sg/helpdesk/shipping_...rges/index.html
u're welcome to share ur experience with vPost orother forwarding service provider here. thx for reading.
This post has been edited by pu27: Jan 7 2011, 01:43 PM
Shipping Amazon item from US to Malaysia by vPost, An experience using vPost