Hi ladies,

I was previously using dermedex then decided to switch to Clinique due to lack of supply for the refining cream for dermedex. I heard good reviews from other clinique users and didn't find any reviews that had any bad reactions.

So i bought the 3 step skincare on 20th Dec, start using on 21st Dec. On 24th Dec (xmas eve ) my face started itching. So I was patting patting my face to relieve the itchiness. I blamed mosquitoes, then my hubby said to me what's wrong with your face, it's so red. When we got back home, I was shocked to find rashes on my cheek. The rashes looks like small red irregular bumps. So I stopped using the products straight away. I washed and rinsed my face with plain water until the itchiness subsided. The next day on Christmas day, I saw the rashes are on my cheeks, forehead, neck (where ever I had applied the product). I went back to whatever was left of my dermedex. I found my skin to burn when I wash it so I don't dare put toner or moisturiser. I've been using Cetaphil since then as a mild cleanser to reduce the itchiness and flaking of my skin. It seems to help. But now some of the rashes and blackish and it's drying out and my skin is peeling and so rough to the touch. I look like a snake. It still itches till today and my skin still feel rough with bumps. My previous skin concerns were only enlarged pores and occasional breakouts. I used to have pretty smooth skin, now it feels like sand paper.

Are there anyone else out there who has the same problem? Did you manage to get back your original skin? How did you fix the problem? What is the specific ingredient that can cause the rash if any of you have any ideas? I have not seen a doctor. Any ideas on what is the remedy? It has been 4days since I stopped using the product. The redness and bumpiness is still there. I'm worried that it's permanant.

Thanks in advance ladies.

thanx soraya...

ya i suspect its either the toner or moisturiser. cos those are the things that you keep on your skin without washing off.

my mom used to use clinique so i thought i was safe. mana tau their product go goreng my face kaw-kaw.

thanx for the advice. planning to see a doctor this weekend if the itching doesn't subside.

thanks amoeba for the tip. my facial lady also said the same thing. she scolded me for changing products when my existing product was doing well with my skin. at the same time i'm also using ampoules to help the healing process.

bombshellx: good to know that your skin has gone back to normal. my face is still reddish in patches. and it still itches sometimes, especially near my eyebrows. i'm still on a no makeup regime to let my face get back to normal.

i actually complained to clinique Malaysia and insist on a refund. they were ok with an exchange of products but they didn't want to refund my money. initially they wanted to trial and error my skin reaction with other products. they mentioned the type 3 toner containes alcohol for exfoliating. so they suspect its the toner. i tried a sample toner before but the counter only gave me samples enuf for 2 days. i reacted on the 3rd day. so i'm still inclined to suspect the moisturiser. but anyway, i refused to be a test subject for the trial and error so they asked me to exchange with other clinique products. i didn't want anything to do with their skincare or anything that involves putting anything on my face but the only non skincare they have is the perfume. becos of the diff in price (perfume was cheaper than what i bought) i refused. so then cos i got the product from parkson, i was allowed to exchange with anything is parkson and not limited to the fragrance and cosmetics section.

i'm impressed with the after sales service of clinique and parkson. i was expecting to be just brushed aside and to be ignored but they came through. although clinique knew i was not going to be a returning customer, they still helped me. so kudos to them!

but it was required that you keep the original receipt of parkson, i thought i threw it out but i was lucky to have kept it. if not, i think i wouldn't hv been able to exchange with parkson's merchandise.

hi pingubabe.

if you want to go back to clinique, you can ask for samples from the counter. you can explain to them that you are worried about bad reaction. that's what the sales lady told me. sometimes they can seem abit kamsiap dun wanna give samples cos they're not sure if you're really interested in buying. but it's basic consumer rights. i had to practically beg for the samples before and she didn't give me the full 3 step skincare, just the cleanser and toner and only enough for 2 days. if you feel after sampling you're still not confident, they are some ladies in the garage sales selling small size bottles.

just to share, i'm currently using dermedex. it does well with my breakouts and pores but it's a bit drying. so my beautician proposed me to use hydrating essence to 'lock in' moisture better. if i use the full hydrating line it'll cause me to breakout. so just use the essence is good enough she said. she also told me to stay away from skincare for mature skin cos it's too rich. i'm in my late 20s. she said later on la.. when u really need it.

i also have pores problem. but i still have not found the perfect solution for it. the pores on my cheeks have reduced significantly but the ones on the forehead still can poke 0.5 pencil lead.

so now, apart from the rashes, my skin is smooth but not flawless becos of the pores.

i'm still using ampoules to help heal my skin. it's been two weeks since the rash broke out. the bumps are slowly going but my cheeks are still red. the flaky skin also has dissapeared. the itchiness has subsided and i can go back to my original skincare now cos it has stopped burning.