Hi all, just have to comment on my z680 RMA incident with MCL recently. I bought my z680 on early December 2005 and found that my front left speaker has more bass output than it suppose to be (or not suppose to be? hmmm) and minor but obvious cosmetic defect. Went back to MyPC within the week for a swap request but they don't entertain, claiming no stock left. They advise me to bring it to MCL for warranty claim instead. Fine . Send it in to MCL but can't get an immediate swap as they need to conduct further testing on my said defect . After much ding-donging for almost 2 months and promises of a replacement unit, I kinda reaffirm my poor faith on Malaysian after sales and RMA services and decided to let it be and bought another z680 instead 2 weeks ago. Works flawlessly.

MCL finally decided to replace my faulty z680 yesterday with a brand new spanking z5500 instead to make up for the mess caused, at no extra charge. I was speechless. I have to say this is a rare moment in my many past RMA experience of what I call exceptional customer service Kudos to MCL's Jeremy for his timely followups and Logitech for making me a believer.

Great, now what to do with my z680

Thanks, will definately consider your offer, need to hookup the new set and see got any defects. Can't be too careful nowadays Will let you know soon.