this is my experience to share....

i am so angry about this shop hence i searched google if any others had bad experience too.

i bought sumsung note from this shop 1 and half year before. on march 2012. i extended the warranty for another year. hence, my warranty should be until march 2014.

my phone had prob on july...the device could not been charged. i send it back to them on 2 august 2013...they told me will take about 3-4 weeks. Once done, they promise to call me.... its quite long...but ok...i accepted...i m not that kind of person who always chasing people...so i was waited a month...i called to them after a months without any news and update. the staff there seemed know nth...now i know they totally didnt concerned abt my phone status...after my call only follow up...their reply shocked me...they said they found my phone been opened...doubt that i sent to repair so they want to void my warranty and refuse to reply...WTFFF!!! i bought the extend warranty from this shop cost me rm115....anyone will send to other when we entitle the warranty??!! u r my warranty shop...if i repair before, is there possible i send to other to repair instead of u??!! super idiot..!! and u question me after a month !!!

of course i told them my points as above...then they only START to repair for me...this is simply unacceptable !! they said will do it asap for me…this is 2 sept 2013

again...no news for another 2 weeks...i called...they told me...the warranty company havent repair...then i asked why delay for so long...they said this is out of their control because is another warranty company to repair..PLSSS lahh....how your business function and who you outsource is non of my business...!! i bought the phone and warranty from you....u should responsible to me...stop telling me excuses...this about 16 sept 2013

story hasnt end...another 2 weeks....i called...this time the reason is....the warranty company alr done but when they do testing....still got problem and they sent back...this time they need to import the part from korea so i still have to wait...this about beginning of oct…
until now…coming mid oct…...i called every 2 or 3 days…their only reply is ” as soon as possible”…”the warranty company no update”….
This going 3rd mth…this is ridiculous isn’t it? Quarter of year…

My conclusion…this company is not honest…they service is so damn lousy!! They totally do not have any responsibility!!

Lets see…when I can get my phone back!