Hi. Recently I get the job offer for Service Desk Agent (Level 1 Support) from Fujitsu. Below was my job responsibilities:

CORE OBJECTIVES:
- Assisting with various administration work when needed(logging tickets/assignment to GRG, escalation to L2 )
- Managing user related incidents/request/change ensuring a speedy resolution with the SLA’s.
- Attending to interactions such as phone calls, emails and incidents in ticketing tool relating to Total issues on Incident/Service Request /Change Management.
- Perform troubleshooting for IT applications globally
- Supporting 22 countries - APAC

Have no idea what exactly need to do. Anyone who worked on the similar job title can help me to understand what am I gonna do. Y'all can PM me if you not feeling good to tell me in public.

Still didn't help to figure out what I'm exactly gonna do other than dealing with people. lol But thanks for helping anyway.

Hi. I'm recently saw this job list on Mediacorp and want to apply on this job:

http://mediacorp.applyourjobs.com/Online.aspx?ID=1914

But I have no idea how to answer the last two questions on the "Other Information" section so need advice and guide to answer.

Any other advice about this job and/or even a MY fresh grad working in Mediacorp/SG were welcome as well.

This post has been edited by EmoGuy91: Aug 24 2017, 09:38 PM