Why is it my sent packets are higher than my received packets? I'm using 512 streamyx.

This is wat I got from TM after I sent a mail complaining of my low speed, after following the instruction, everything just turn back to wat I'm paying for, hope no1 posted this b4.

Dear Sir/Madam,

Thank you for your e-mail to TM Net. Firstly, we would like to apologise for the late reply.

With regards to your slow connection problem, first of all, we sincerely apologise for the inconvenience caused.Therefore, we would advice you to proceed with the basic steps as below in order to streamline the problem occurred.

1) Bypass splitter/ micro filter/ fax machine/ lightning protector.

2) Stand alone connection, from wall socket to modem (No parallel line).

3) Flush DNS
a) For Win 98/ME:
- Click Start button, go to run
- Type "winipcfg" and then click OK
- Select your network card name from the adapter drop-down menu.
- Click on Release button
- The IP address should display 0.0.0.0. Then click Renew All
- Click OK to close the window

b) For Win XP/2000:
- Click on Start button, go to run
- Type "command", click OK
- Type in "ipconfig /flushdns", then press Enter
- Make sure the result is "Successfully flushed the DNS Resolver cache"
- Type "exit" and press Enter to close the window screen

4) Switch off the modem, unplug/ re-plug all cables, wait for 5 to 10 minutes before switching on the modem.

5) Create new dialer and configure Domain Name Server (DNS)
- If you are using an auto connection, we would advice you to disable the auto connection before creating dialer
- (Preferred DNS Server: 202.188.0.133 /Alternate DNS Server: 202.188.1.5)

6) Reboot computer and the modem.

7) Do a bandwidth test from our website as follows:
(http://202.188.95.52:8080/speedometer/)
However, if the result is below 70% of the required speed, please reply us by attaching the result in kbits.

If the problem still persist after doing the above steps, please revert to us by providing the details as below in order for us to forward this matter to our technical team for further investigation.

1) User name:
2) Contact Person:
3) Contact Number
- Home/Office:
- Mobile phone:
4) Operating System:
5) Modem Brand:
6) Service Number:
7) Streamyx Package:Subscription RM66 - Monthly
8) 1 Bandwidth Test Result:
9) When the problem occurred:
10) When is the best time to call you:

Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our Customer Service".

We thank you for taking the time to write to us and look forward to serve you better.


Regards,
Punitha Balakrishnan
Customer Care Support, Internet Services,
Customer Service Management,
TM Retails.

www.tm.net.my

This post has been edited by petrading: Apr 13 2007, 02:40 AM