2 tmnet technicians came to my house yesterday to upgrade my 512 kbps line to the 1mbps combo package (with free modem and cordless phone). they hooked up my modem to their laptop and did something not sure what. they left without doing any speed testing but assured me that my line has been upgraded. when i tried it in the evening my results on speedtest is as below :




this is definitely lower than what i subscribed to. i am using my own linksys modem and going into the set up this is what i see (see attachment)

i called 100 and the lady confirms that i am subscribed to the 1mbps package. she tried resetting my port but to no avail. she then said that i had better call the technicians to settle my problem.
am i wrongly capped and what can i do in the next few days before i call the guys on monday?





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