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Streamyx Things to do / Self-investigation (streamyx only), *updated - what to do when mis-capped

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ahcheap
post Oct 22 2009, 06:22 PM

TM UniFi/Streamyx Reseller
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QUOTE(Xiia0Ban @ Oct 21 2009, 09:45 AM)
user posted image

is my connection ok??im using 1mbps streamyx
*
Line attenuation too high. Download SNR quite low.

Conclusion: line not very good.
ahcheap
post Oct 23 2009, 11:30 PM

TM UniFi/Streamyx Reseller
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Senior Member
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Joined: Jul 2008
From: Wherever you're


If ur line is not stable and experience slow connection most of the time, then you should complain to them.
ahcheap
post Jan 11 2010, 12:28 PM

TM UniFi/Streamyx Reseller
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From: Wherever you're


QUOTE(sahathai @ Jan 11 2010, 03:00 AM)
i'm a 1mb subscriber but my line is miscapped to 512kb.. i've been calling and complaining for few days but nothing happen.. F#$$k streamyx!!!

how to ask for refund???
*
Email to aduanskmm@cmc.gov.my.
ahcheap
post Jan 12 2011, 04:26 PM

TM UniFi/Streamyx Reseller
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Senior Member
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Joined: Jul 2008
From: Wherever you're


QUOTE(mintoro @ Jan 11 2011, 08:00 PM)
I subscribed for 1M, and this is what i got

user posted image
user posted image
I don't know if I should look at the "Attainable rate" or just the "Rate"
I've been calling streamyx everyday this week. They still haven't completely solve my prob.
Only sometimes my downstream will increase to what I satisfied (850-1000) but it only lasted for few hours and go down again to 4xx.

Can someone help me to have a look what is happening?
*
Your line is definitely been miscapped. Just look at ur Downstream rate, it should be at least 1024Kbps (normally will be 1536Kbps or 2048Kbps)for 1Mb user. You have to keep complaining to 100 and thru here: aduan.skmm.gov.my

 

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