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Streamyx Streamyx Capping International Connections v2, TM confirms cap will remain

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jimfoa
post Dec 2 2010, 11:04 PM

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QUOTE(iipohbee @ Dec 2 2010, 10:04 PM)
I started complaining about this hard throttling implementation since September!

Read this post of mine:
http://forum.lowyat.net/index.php?act=ST&f...post&p=36648269
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Same here 1.5Mbps capped to 512K (local) and 0.15Mbps (international) at end of August, told need to upgrade to 1MB Blockbuster deal. After upgrade still capped to 512kbps(sometimes 296kbps) for local connection and international speed still the same. After 2 months and numerous complaints local speed "upgraded" to 880kbps and international speed back to "normal". After one week international speed capped back to 0.20/0.25Mbps as it is now. Now even things appear to be getting worse, various sites timing out and slow web surfing.
jimfoa
post Dec 5 2010, 11:48 PM

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QUOTE(sg999 @ Dec 5 2010, 11:20 PM)
90% whistling.gif
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How do you know it's 90%?

It could be that a fair proportion of users, that don't visit Lowyat, don't notice any difference in speed between the direct capping of TM and the indirect capping via the hoggers(illegal DVD downloaders).
jimfoa
post Dec 6 2010, 03:58 PM

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QUOTE(wongpeter @ Dec 6 2010, 10:17 AM)
is it possible that this "fair proportion of users, that don't visit Lowyat" are the low bandwidth users... those that don't hog the net playing online games and leaving their PC's running 24/7 downloading movies, music and files? so these ppl who do email, surf the net for news, do online banking transactions, the occasional youtube clip etc would never have noticed this drastic hard capping which is to say that this 90% are the low bandwidth users who are made to pay for the abuses of the 10% who are hoggers abusing the FUP?  hmm.gif

interesting observation... there may be a grain of truth in it though.
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I wouldn't consider myself as a low bandwidth user, but to be honest I probably wouldn't have noticed the hard capping implemented by TM if it hadn't been for the low download speeds from Singapore.

The surprising thing for me is "the I expect 100% speed" users complaining that they only get 30-60% of their advertised speed during peak hours. For me, during peak hours, download speed has always been 10-20% of advertised speed. This appears to suggest that prior to the hard cap these users had close to full speed. Maybe that's the real question (as to why certain users enjoy close to full speed) that should be directed to TM.

There are some users who have reported problems that definitely need investigating by TM, the above don't fall into that category.
jimfoa
post Dec 7 2010, 10:47 PM

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QUOTE(Tentris @ Dec 7 2010, 08:03 PM)
Latest news:

"Btw, pleased to report the team has been hard at work and we are completely changing the parameters and optimizing international bandwidth tonight. We have analyzed the profiles of the complaints and have confirmed that the majority are heavy users. Of course our real concern is the pact to non heavy users and business customers. Hence we will still maintain some form of traffic management.

BUT it's important for them to know that there is an order of priority for business users and high end packages specifically.

We will report back officially tonight but hope you an relay the message that there should be substantial improvement past midnight."

Let's see if things improve later on tonight. Keep the speedtests coming fellas. I want to see this before i believe it.

IMb user - a noticeable improvement from speedtest here, never had speed > 30% during peak hours so it probably won't last. Also browsing now very slow.

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Edit:
Also Cyberjaya appears to have improved from 0.34Mb:
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This post has been edited by jimfoa: Dec 7 2010, 11:00 PM
jimfoa
post Dec 7 2010, 11:48 PM

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QUOTE(mylinear @ Dec 7 2010, 11:44 PM)
Did you all get disconnected and re-connected before you started seeing the faster speeds?
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No disconnection, same IP address.
jimfoa
post Dec 8 2010, 12:49 AM

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QUOTE(Tentris @ Dec 8 2010, 12:21 AM)
guys, you all never read what i write one ah?

the cap is still there. but its much more relaxed now.

i suspect during periods of peak usage, say 12 noon tomorrow, things will slow down a bit again.

but according to tm it wont be as bad as the last three weeks.

well, at least until undersea cable gets cut again, or there is a tsunami/storm some where.
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I'm guessing we won't know until tomorrow night the real improvement to download speed with the relaxation of the cap since there may be may be many users still to be uncapped / given up trying to use Streamyx during peak hours.

I hope at least it's an improvement on international speeds of 10-20%, then again you will have some users complain that anything less 100% is unacceptable.
jimfoa
post Dec 8 2010, 06:59 PM

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QUOTE(wongpeter @ Dec 8 2010, 04:58 PM)
The only two persons who have been of help in this whole capping farce has been Reuben, for bringing it to our notice and starting this thread as well as Tentris who has been giving out information else we would all have been without a clue.
Well said, considering Tentris isn't even a Streamyx user and whatever the outcome of the cap I'm sure that most of us really appreciate the efforts of Tentris for attempting to keep us informed.
jimfoa
post Dec 10 2010, 08:42 PM

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QUOTE(solarmystic @ Dec 10 2010, 08:15 PM)
102 GBs DDLed since the cap was relaxed...

Line still going at full speed ahead..... 440 kBps to Major Filehosters...

Just a bit more to go...
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And the sad thing is you obviously appear very proud of your download achievements, given that your showing TM as to why the cap was introduced in the first place I'm guessing you would be classified as a "TM Defender".

Rather than re-introducing a cap/introducing quotas TM should initially look at banning users such as you, Streamyx would be a much more enjoyable experience for everyone else.
jimfoa
post Dec 10 2010, 09:51 PM

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QUOTE(solarmystic @ Dec 10 2010, 08:49 PM)
TM Defender? I've smacked TMNUT when they deserved it, and also praised them when they deserved it. Just telling it like how it is...

Far from it, my good man, far from it...

If it wasn't for 'heavy' users like me, we would still be stuck in the 56 kbps Dialup era.. We heavies are the drivers of the increased speeds and capacities, don't you ever forget that.

No Demand = No improvements for speed/bandwidth requirements = Stagnation = No progress

Also..... Getting the speed that you pay for and using it = Right of the customer...

Now before you say that the price does not justify the capacity i use, i'll be the 1st to agree to a higher priced tier for heavy users like me...

Both light and heavies have their place in the broadband industry.... Now if TM fails to deliver because of their lack of pipes.. well.. why blame the heavies? We all paid for it, no one gets a free lunch, and what has TM done with the hundreds of millions of Ringgit that it has accrued from us since they began? Did they spend it on widening the international pipes sufficiently? What they did instead was to hastily introduce a fiber network that just adds to the burden of the limited international bandwidth they already have... thus compounding the problem....
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Thanks for the feedback I wasn't aware that the "illegal movie downloaders" were responsible for driving the increase in speed and capacities. If this is the case maybe TM should update their terms and conditions to clarify their transmission of certain material.

I suppose the "illegal movie downloaders" are also responsible for the reduction in costs of legal DVDs, oh wait...

jimfoa
post Dec 10 2010, 10:36 PM

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QUOTE(cshong @ Dec 10 2010, 09:50 PM)
My action for giving TM nut a bad name like "TMCB Nut" is really correct.

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You should do what every one else does and lodge a complaint via their customer services. From their FAQ they indicate they will investigate it as a fault if your speed is not 80% of the subscribed speed within TM domain, even though that 80% speed is not guaranteed.

Maybe you are one of the early adopters/testers for their bandwidth management V2 or maybe it's just karma for all your "TMCB Nut"/TM Defender nonsense.
jimfoa
post Dec 10 2010, 11:34 PM

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QUOTE(cshong @ Dec 10 2010, 10:53 PM)
You think I haven't do? Go read my previous posts. In this few weeks, I called them almost every nights. Even their technicians came to my house for a few times already. At the end, did the problem solve?

They are the one that should have karma. They deserve every bad karmas.

If you don't know the truth, go f*** yourself, STFU and GTFO, you are not welcomed in this thread, go and start your own thread for defending TM.
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Sorry I didn't read your previous post regarding this matter. I encountered the same problem with my IMbps connection, my local connection was capped at 512Kbps and it took almost two months to resolve.

A technician visited my premises 4 time and it was only after being given a telephone number/e-mail address to the relevant department that my complaint was then resolved within a few days.

Since as you indicated I am a TM defender, though nothing could be further from the truth, then there is probably no point in passing the above info to you. Good luck with resolving your issue.
jimfoa
post Dec 11 2010, 03:04 AM

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QUOTE(biatche @ Dec 11 2010, 01:53 AM)
1. 2 months to resolve.
2. visit 4 times.
3. localized problem

This here is a nation-wide issue.

What makes you think nobody here tried calling, genius? You do realize the system fail don't you? It's rotten inside and outside. Have you gotten used to the smell?
Thanks for your feedback. For your information, during this 2 month period, my local speed was capped at 512Kbps, 386Kbps and 256KKbs depending on time and my international line capped at 0.1MBps during peak hours. After re-setting port/calling CS speed would return 1 hour/2 hours.

After nearly 2 months I was given a direct telephone number / e-mail to the advance technical department who helped resolved my problem within a few days.

The problem with the international link cap re-appeared after 1 week after which I was in the same situation as everyone else where the cap was lifted a few days ago. Also coincidentally I was issued a report number for the problem with the "international link cap" only one hour prior to the cap being lifted (despite many e-mails) and had several calls regarding closing this report the next day.

Nevertheless, as you say my problem may have been local and unrelated to this topic.

Whatever the merits, or otherwise, of TMs' system I'm sure a genius such as yourself has an answer for.

This post has been edited by jimfoa: Dec 11 2010, 03:10 AM
jimfoa
post Dec 11 2010, 03:26 AM

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QUOTE(Laguna @ Dec 11 2010, 03:12 AM)
Why is the guy replying like a robot a spy hired by tm ?????
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Yep, that's right, a spy hired by TM and as a reward TM have supplied me with a 1Mbps line with which it is impossible to watch a video stream. Maybe I should f* TM and their CEO to show I'm one of the sheep.
jimfoa
post Dec 11 2010, 03:45 AM

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QUOTE(solarmystic @ Dec 10 2010, 10:44 PM)
Here we go again, with the all too familiar tired tactic of labelling all heavies as illegal movie downloaders..

Perhaps you haven't heard of a thing called Steam, and LEGAL game downloads (which weigh many GBs) that you pay for? How about episodes of TV Shows in HD that i can purchase from Itunes? How about Youtube in 720p and 1080p HD? How about multiple GB game updates from games like WoW, which last i heard required almost 10+ GB for the Cataclysm expansion update?

Your ignorance is astounding. Perhaps we should all be using our broadband for e-mail and surfing websites only as you imply.
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As you correctly point out that not all "heavy users" should be labelled as "illegal movie downloaders" and for that I apologize to you and other "heavy users", my ignorance was in part due to other threads I have read. Once again sorry.


jimfoa
post Dec 14 2010, 06:37 PM

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QUOTE(~neiji~ @ Dec 14 2010, 05:54 PM)
someone who using 1mb screamyx
pls do a speedtest on xiamen china server
i would like to know am i the only person who failed to test out that server?
btw loading to china websites was awful
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jimfoa
post Dec 14 2010, 07:40 PM

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QUOTE(wongpeter @ Dec 14 2010, 06:45 PM)
hmm maybe TM rigged your result to make it look good whilst my crappy speed to Xiamen is actually the real speed.
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I don't buy into this conspiracy theory, direct downloads and other speed test appear consistent, video streaming is a different matter - speed up and down like a yo-yo.

Some time back on 60.* range I encountered the problem of Speedtest.net reporting high speeds which didn't reflect download speeds. I'm not suggesting TM rigged anything.

During peak hours speeds to some servers drop to 50%, given contention ratios etc this is probably still considered very good.

@mylinear - IMb.

This post has been edited by jimfoa: Dec 14 2010, 07:40 PM

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