"Fair Usage means that all our paying customers means they should be treated fairly. Heavy users tend to hog the network at the expense of the non-heavy users. The challenge is how we can implement this best we can and so that it is truly fair for the customer."

Define fair usage. Do you give rebates for light users? ie. subscribers who generally use their broadband for emails, Facebook, MSN, etc? When subscribers use less of your bandwidth, you kept quiet. When subscribers use more, you resort to capping. This certainly does not sound FAIR to me.

Why advertise with big word "UNLIMITED" when you can't tolerate heavy users? When i buy an unlimited tickets to an amusement park, i expect to be able to take as many round of rides as i like.  If the queue gets too long due to people like me, well either you limit the numbers of people entering the park or simply build more rides!  If the queue gets too long just because the operator wanted to make more profits by selling more tickets, knowing that the park has overstretched its capacity, then the operator should be blamed for their unscrupulous way of doing business. not the customers.  Similarly, When i pay 80 bucks for a buffet dinner, i expect to be allowed to eat to my heart's content. You have no rights to stop me from eating more just because i have eaten more than RM80 worth of food. That is the risk you have to take.

Cap is when your speed gets tuned down (or slowed down) then your suppose subscribe speed (1Mbps for example). Long story short TM screw up and will uncap in a few days. Next week if no uncap you can go burn down ONE (only ONE) TM HQ.