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Streamyx Streamyx Capping International Connections v2, TM confirms cap will remain

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blackcsc
post Dec 3 2010, 09:27 AM

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I guess Screamyx is coming out with more "standard" answer when u complain on the cap..

Y'day when i called screamyx to lodge my complain, i was transferred to 2nd level (for 4Mbps users). I was telling them about the international cap thingy and told them about the speed test result.. I asked them about the server in cyberjaya is it considered as INTERNATIONAL as well in speedtest.net, guess what, he told me that dun use SPEEDTEST.NET, speedtest.net is not ACCURATE, pls use our SPEEDOMETER, it is more accurate !! BRAVO !! I cant believe i'm talking to a 2nd level officer !! with tis kind of shhht reply to me ~.~

Then i ask him y is the cap is not lifted when the Dato Z oredi announced that it was lifted since y'day morning.. he silent mode ~~~ Then i ask is it the Dato Z is lying to the public or u all did not carry out ur job to lift the cap.. Then he reply me, the international slow connection is due to the NETWORK UPGRADING !!! and is not bcos of the CAPPING !! I'm freaked out.. it was announced to the public and now they r stil trying to cheat the user... My goodness, i really got no idea tat y they alw treat the USER as a dumb !!! Even i'd review to him tat i knew about it !!

i further ask him how long is the NETWORK UPGRADING gotta take place, he say by THIS MONTH !! now is only 3rd Dec when oni can v reach the end of month !! IF the connection is shht like tat how r v gonna wait til end of the month n check on the UPGRADED NETWORK !! he told me u can do a rebate if u wan !!

At last he agreed to refresh the port for me and told me to check whether is the prob solved.. and immediately after he refresh the port, i wasnt even able to CONNECT to internet.. TMNut is really lucky, i was out aft the phone call n i don even bother n leave it unconnected.. when i reach home i saw it was connected 3+ hrs, which means aft the refresh i was down for more than 40 mins before i can get connected.. n the most funny thing is everything REMAIN the same !!

Thanks to TM, u screwed up our life and provide us MORE channel to RELEASE our STRESS !!!
blackcsc
post Dec 3 2010, 09:31 AM

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BTW, i'd yet to receive any email from impact@tm.net.my / help@tm.net.my after my complaint on Wednesday nite..

Keep up ur "good" work TM !!
blackcsc
post Dec 3 2010, 04:21 PM

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QUOTE(Tentris @ Dec 3 2010, 03:51 PM)
Latest news.

The capping will not be rollbacked or removed, only "relaxed".

They will continue to watch the performance of the network in the coming week and make further tweaks.
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Tentris : Proven that the previous announce on the air is a TOTAL LIE rite ? When he mentioned that the cap is LIFTED !!

Any professionals here tat can help us out of this situation ?? Instead of continue being cheated for the 1/2/4 Mbps package but in fact we only getting less than 512kbps speed.. Can v terminate all our contract with TM with immediate action.. They cheated us in the 1st place where they cap our connection w/o INFORMING us nor it was written in the T&C when v signed the contract wif them... The FUP thingy is added later on.. Can we complain this to some professional PARTY which is EFFICIENT enough (IF v have any in M'sia) so that our contract can be voided ??
blackcsc
post Dec 3 2010, 04:49 PM

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i dont belief in TM anymore, no matter what package they offer will still be 512kbps ended up.. Wat i wanted to ask is whether v can terminate the contract anot.. This is totally a scam !!!! ppl upgraded from 512kbps - 1/2/4Mbps but now EVERYONE should SHARE 512kbps speed..

I'm sure v'd enough from TM, and v suffered bcos v dun hav much fixed line BB choices and v're BOUNDED by the CONTRACT we signed with the UNLIMITED packages..

This post has been edited by blackcsc: Dec 3 2010, 04:53 PM
blackcsc
post Dec 3 2010, 05:54 PM

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so after all the skmm thingy it stil go back to TMNut ?? BRAVO !!
blackcsc
post Dec 3 2010, 05:58 PM

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OUG 4Mbps User reporting in :

SG
user posted image

Cyberjaya
user posted image

Seems like Stormy001_M1A2 dont let me to be added in the list sad.gif Lolx
blackcsc
post Dec 8 2010, 09:54 AM

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anyone out there was "uncapped" during the pass few days ?? I believe they had temp lifted my "cap" for the pass few days.. i manage to dl from MU,FS and etc. with total of 300 ~ 400 @.@ and it lasted me at least for the pass 3days when i was at home.. not sure whether i stil lifted today @.@
blackcsc
post Dec 8 2010, 03:17 PM

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Wow, Screamyx aggressively closing our reports now.. This morning called me and ask whether i want to close the report anot.. but i rejected and then called me again to ask for which website that normally having hard time to browse.. and request for the ping that i get for international website.. Hoho, they trying to proof tat their "cap" work perfectly by closing as much reports as possible ??

This post has been edited by blackcsc: Dec 8 2010, 03:19 PM
blackcsc
post Dec 8 2010, 04:49 PM

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QUOTE(Tentris @ Dec 8 2010, 04:30 PM)
Obviously lah. If use more pay more. Use less pay less. That's the whole point of a utility model. Do i have to spell everything out for you?
No, actually, i give TM a chance to get a better grip on their distribution of resources, and i am also want consumers to get what they pay for.

TM's whole capping exercise is crap and prone to error. This is their current model of bandwidth distribution and it sucks. 4MB paying customers getting 0.5MB speeds. That's total BS. But TM has no choice simply because bandwidth distribution demands that limits are placed at location or user (A) so that location or user (B) can get some juice because location or user © is downloading porn/ubuntu files/movies/gaming 24/7.

If users are made to pay for what they use, then you will see what © will very quickly either control his online activities or if he is too far gone as a content junky, then subscribe to one of the unlimited plans and pay for it. Either way, this increases bandwidth availability for (A) and (B) -- © either uses less, or his extra payment will be used to upgrade the bandwidth further.

This is the simple utility model and has worked for decades with electricity and water.

TNB buys more power or builds new power plants when people use more power. How can they afford to buy more power? Because the users of power are paying more and more for the more that they use. The ones who use less, of course will pay less.

You said, "Its hardly the same as the bandwidth which we already have, its there." <-- come on, how do you think bandwidth appears? from thin air? magic?

Bandwidth is not free, and its not cheap. Increasing bandwidth capacity is not just a matter of building more exchanges or pulling additional undersea cables, but its also building and/or buying the infrastructure and bandwidth credits from suppliers in USA/UK/EU/Korea/Taiwan/Japan/etc.

If you want to learn more, i suggest you read this: http://www.isoc.org/inet99/proceedings/1e/1e_2.htm


Added on December 8, 2010, 4:32 pm

That report is incorrect.

A case of a technician who wants to tai chi a customer away to someone else so that he doesn't have to deal with the complaint.

Yup, that's the first time a TM employee has done something like that. THE VERY FIRST TIME. lol.
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Tentris no doubt u got ur point there but as a consumer / LOYAL subscriber since TM launched the screamyx.. They can provide really UNLIMITED with more than 70/80% of dl speed from the subscribed packages in the past.. I dont c the point y they cannot do as the promised for NOW..

No doubt the users r increasing.. PPL dl stuff r increasing.. More n more packages launched.. Higher n higher speed given.. but what about the bandwidth ?? What about the eq for all this ?? Do they oso INCREASE it ?? or they use what they have n promise what they cannot give to the new users and caused this whole thing 2happen ??

If u tells me that TM oredi given the best of theirs with the statistics and reports on their upgrading.. I can accept.. But as u know, they r EARNING so much and no reports on their "upgrading" progress.. Do u think it is fair to implement tis kind of CAP towards the user just bcos they wana CLEAN UP the mess tat they created ??

Furthermore if they no longer can withstand the usage of the users, y in the 1st place they launched UNIFAIL ?? it is even more proven that they r oni care bout their pockets and not the BANDWIDTH or the EQ that they can cater for ALL !!

FUP is bs.. Is it FAIR when u pay 4Mbps package and get 512Kbps speed ??
blackcsc
post Dec 14 2010, 03:45 PM

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QUOTE(akuinsan @ Dec 14 2010, 03:20 PM)
Thursday 09 Nov 2010 - Upgrade from SOHO 1Mbps TO Office in a Box 4Mbps

Friday 10 Nov 2010 - Installer come with Office in a box package, update my streamyx account to 4Mbps, BUT need to wait 24hrs for activation

24hours later....
Saturday 11 Nov 2010 - doing speedtest (speedtest.net/streamyx speedtest/download large file..bla..bla..) result = speed still same as 1Mbps account

Sunday not in mood, sleeping...

Monday 13 Nov 2010 - Update with installer about my problem, after lunch installer come doing some test, result = speed still "stuck" at 1Mbps / installer test using his office 4Mbps account, result = SPEED OK full 4Mbps

so... my phone line/port..bla..bla = no problem, the problem is my account

Tuesday 14 Nov 2010 (TODAY!!!)
installer still help me trobuleshoot, but nothing change, then I remember about this topic..

I think TM still "HARD CAP" my account, so after upgrade t0 4Mbps, TM didn't change any setting to my account, so my speed stuck at 1Mbps package!

doing local OR international speedtest, the result = 1Mbps package

so, I call that installer guy, explain about "CAP" issue, so he will check with TM...

SH**&*(&**( TM business package also been "HARD" CAPPED!
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I think tis is nothing 2do wif the "CAP" i personally have the same problem when they upgrading my package from 1Mbps to 4Mbps.. it tooks them almost 2 months to get everything SOLVED !!! WIsh u luck, hope they r MORE efficient now.. (Mine experience was this year end of May - July)

TRY speedtesting on KL Server + Overseas Server.. If there's a big different then it might b "CAPPED" else it is all TMNut's configuration prob..

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