Dear Sir/Madam,

Thank you for your feedback. Firstly, we would like to apologise for the late reply.

Referring to your e-mail dated 28th November 2010 on connection issue, the inconvenience you have experienced is regretted. Please be informed that in order for us to solve the problem you are facing, we need to proceed with a few basic troubleshooting first. Thus, Kindly reply this e-mail by providing the following details, we will contact and assist you with the troubleshooting steps personally for faster restoration.

1) Contact person:
2) Latest Contact number:
3) When is the best time to call (During this time, please make sure you have access to the PC)?
4) Username:
5) Latest bandwidth test result:

Since the problem you are facing is regarding the speed, kindly run a bandwidth test at our website as follows:

http://219.93.175.234/rps/

Kindly noted, should you get less than 80% from your speed subscribed, there might be a problem with the server. If the bandwidth test result meet your subscribed speed, kindly proceed with few steps below before testing your speed again:

-Disable anti virus software and P2P running in background
-Scan your PC
-Scan for Spyware
-Perform Disc Cleanup

For further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100, choose language and select "Technical Assistance".

We hope we have addressed your concern and look forward to serve you better.


Regards,

Hafiz a. Rashid,
Customer Service Support,
Telekom Malaysia.

www.tm.com.my