I need to send my mouse back to Ban Leong or the shop I bought my mouse?

My warranty ends next year April 2011. Been having this annoying double clicking issues on my Deathadder 1800dpi

Care to explain more and the bolded part?

Cause I thought normally shops will just warranty the first year, the 2nd year you either send it to the distributor yourself or send back to the shop with handling fee

My Razer Deathadder has the left click issues. It will double click unnecessarily for me and the middle button is not working also. Have to press really hard only work.

Wanted to send in for warranty but I do not know the process email ban leong and it took them 2 weeks just to reply me. Is it possible if I just take the mouse straight to Ban Leong for warranty or I need to take back to the place I bought my mouse?

As I know normally shops just cover the 1st year warranty the 2nd year you have to settle yourself or let them settle with a fee.

what kind of nonsense is this with Razer service center?

I thought Razer mouse suppose to have 2 years warranty why tell me only 1 year and say my mouse is over warranty

i send my mouse back to the shop i bought as requested by the service center which is ban leong. then the shop call me back and say the supplier say my mouse only 1 year warranty .. so mine over warranty.. i told them are you sure please ask them to call me and explain what is it stated big big in the warranty policy 2 years then. they say will call and check again

I emailed Ban Leong and give all my mouse S/N and details. I asked whether I can just send it back straight to Ban Leong but the dude say I need to take back to the shop I bought. Fine I took the mouse back and as usual the shop only cover first year of warranty and I need to pay RM30 service charge for them to send it back to Ban Leong. I've told it took a month so after a month I call and ask and the dude say will check for me. Call me back and say they called the supplier and they say Razer Mouse only 1 year warranty so mine over warranty period. I'm like my receipt says up to April the warranty which is not even 2 years yet and I told them are you sure about the 1 year thing. Said will call supplier back and check. No calls till now.

This post has been edited by selinix: Feb 23 2011, 07:24 PM

My mouse is bought in 2009 April. Razer Deathadder 1800dpi.. is it true bout the 1 year thing then?

Yeap Ban Leong contacted me personally through PM and have confirmed that my mouse is under a 2 year warranty basis. Called back to Thundermatch and ask the staff and they have contacted Ban Leong also and said currently they are looking for a replacement for my mouse. This is going to be a long wait I suppose.

Heck now I've to pay RM30 stupid service charge just for warranty purpose when I can actually take the mouse back to Ban Leong myself. It kinda pissed me off when I ask whether can I take back to Ban Leong through the email with them they ask me to take it back to the shop. Zzzzz

I've collected back the problematic Razer Deathadder 1800 DPI which I posted almost 3 months back in this thread regarding the double click issue and also the middle click issue. After 3 months of waiting and I've told to collect back from the shop (this also I've to call the shop personally to ask for the status).

Guess what happen?

The thundermatch guy told me that the service technician say my mouse no problem at all hence sent it back to Thundermatch. I say what bullshit is this if no problem why you need to hold my mouse for 3 months and tell me that you guys (Ban Leong ppl) are actually looking for a replacement model for me. In the end you say no problem which is utter bullshit because

I tested on the spot... double click issue persist and middle click button is not functioning!!! I seriously wonder what SERVICE TECHNICIAN BAN LEONG HIRED???

I post this issue here in this thread because I know there is Ban Leong people who are actually aware of the post here and please if you see this do contact me thru PM and tell me how should I deal with my problem now?

I don't think there is any customer would enjoy waiting for 3 months and ended up getting nothing solve. I don't even want to mention the time and money spend for traveling.

Super pissed.

P/S: I came back home and tested the mouse again and all the problem still persist.. Gosh!

This post has been edited by selinix: Mar 24 2011, 09:39 PM

The seriously need to get their service right.

1. First they ask me to take back to the shop when I check and realize I can actually take the mouse directly back to them which is Ban Leong
2. 2ndly they told me that my mouse is not under warranty only because it is only 1 year warranty. I rebuke them back as all the while Razer mouse is cover with 2 years warranty.
3. Promise that they are actually looking for replacement model will take some time.
4. Waited 3 months and went back to collect and the thundermatch guy told me the Ban Leong technician said is tested OK !! it is written big big in the receipt/invoice that it says TESTED OKAY when is not OKAY AT ALL!
5. Thundermatch people are innocent as they also are just the middle person that are responsible to send my mouse back and still remember one of the guy say why Ban Leong don't ask you to send back to them directly initially. Now with all the hassle and 3 months wasted with nothing done I need to send my mouse back to Ban Leong again myself.

This post has been edited by selinix: Mar 24 2011, 10:24 PM

Well maybe I can upload the receipt i receive here for you guys to validate whether the mouse actually reach Ban Leong or not?

Is issued under the Ban Leong Technology Sdn Bhd service center printed name and logo with reference to Thundermatch in lowyat

Yes... partially red..Ban Leong Company name is printed in red with their logo in red too

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Added on March 25, 2011, 2:17 pmI won't say their service is good because as usual I think the mouse already arrive back in their store 1 - 2 weeks back but they don't bother contacting me to inform me about it as I can see in the Ban Leong service receipt that it is actually issued on 8th of March. I'm pretty sure the mouse actually reach Ban Leong unless this whole service receipt that I'm having is fake?

The thundermatch guy told me that they won't charge me any service fee because there is nothing that is fix and very sorry for it because they really just collect it accordingly from Ban Leong people and the technician approved that it is tested okay as written in the Service Receipt.

Thundermatch people are speechless too when I test the mouse right in front of them and show them what the Ban Leong technician claimed "TESTED OK". All he say is ask me to take back to Ban Leong myself and deal directly with them. Now who going to give me back my petrol/parking & my 3 months?

This post has been edited by selinix: Mar 25 2011, 02:17 PM

Just to update.

Took my mouse back to Ban Leong in Wisma Academy together with the service receipt. Apparently the lady there was aware of the issue and when I mention is the DA she immediately took my mouse and say she will deal with it as if she already knew the issue. Well like I say I know there are Ban Leong people that are aware of this thread and I do appreciate Ban Leong quick attention on this matter.

I've been given a new DA 1800dpi on the spot. They did try to clarify that they did not delay the whole warranty thing for so long which indirectly saying is Thundermatch problem for not being prompt. Well as I told them, to me the problem is not already 2 or 3 months. If after 3 months I receive a fixed mouse or a new unit I will be a satisfied consumer but apparently that's not what I get.

Mouse is sent back to Ban Leong and indeed true that their technician actually say the mouse is "TESTED OKAY" when it is not. I don't know what the technician did or did he/she actually test the mouse. No one would like to send an item for warranty and receive it back with all the problems unresolved. I hope Ban Leong will not repeat this mistake anymore.

After all the hassle I've gone through and I finally get my replacement model. Thank you for listening and taking the right method to solve this issue this time Ban Leong.

P/S: Decided to sell the DA off. Anyone interested can PM me

This post has been edited by selinix: Mar 26 2011, 02:38 AM

bad experience with it. In fact i already had a razer orochi because of the long wait. Took me somtime to transit to a smaller mouse but im loving the orochi now.

I think I don't consider myself lucky for all the hassle I gone through.

The intermittent double click problem on the DA is a very well known issue. On top of that, my middle click already not working therefore I can't do proper web surfing without that button. The issue had been lingering since December last year and I only manage to took some time off to send my mouse back for warranty claim around end of January. The problem is permanent and there shouldn't be any reason the technician can actually say "Tested Okay". So yeah...

No picture of orbituary? haha

Any Orochi owner can share with me how long the battery last before you need to change a new one?

Another "Take back to the shop thing by Ban Leong" ... Amazing this is how Ban Leong treat their customers... Customer already present in their service center and they can still shuuu them away like that.

It really don't make sense at all why Ban Leong keep forcing customer to go back to the shop to claim their warranty especially when the item already more then a year and customer have to pay RM30 service charge just for the shop to send back to Ban Leong? It really don't make a single sense at all to me when at the end of the day the mouse still reach the same Ban Leong service center so what's the difference if the customer personally take the mouse back there with official receipt?

I encounter the same nonsense from Ban Leong too when they keep insist that I take it back to the shop and when I question them countless time why I can't take it back to them directly they refuse to answer me even in the email and PM in lowyat. I brush this issue aside because at the moment I don't want to create so much hassle so I just take the mouse back to the shop I brought the mouse back to Thundermatch and guess what they tell me when I say Ban Leong say can't take back to them. The staff answer me "What??? then what's that service center for?"...

Seriously Ban Leong, I have another friend who have a similar experience as this bro here that you guys wanted to shoo him away when he take his official receipt to claim warranty for his non working button on his Razer Diamondback 3G in Ban Leong. I can really get him in here to start telling the bad experience he went through with Ban Leong just to claim warranty.

Nicholas you should just insist that you want them to take the mouse and fix your problem. There is no reason for them to ask you go back to the shop when you already have an official receipt with valid warranty and present in BAN LEONG SERVICE CENTER that are suppose to do warranty claims purposes!!

This post has been edited by selinix: Mar 31 2011, 02:07 PM

I'm fine taking it back to the shop if is still within the first year warranty. A lot of shops will inform the buyer that they most of the time cover the first year warranty only and the following year you have to take it back to the distributor personally or else you need to pay service charge for the "transportation fees". I've RMA many items from different brands before and most of the time I take all the items directly back to the distributor office and Ban Leong is the first that I've encounter that ask you to take it back to the shop even when you are already in their service center. What if the shop already relocated, move or close down?

I agree with the "rasiing your voice part" .. I think most of the time you need to talk some sense into their head because they seriously treat their customer like a ball kicking them all over the places just for their convenience sake

This post has been edited by selinix: Mar 31 2011, 02:25 PM