I'm fine taking it back to the shop if is still within the first year warranty. A lot of shops will inform the buyer that they most of the time cover the first year warranty only and the following year you have to take it back to the distributor personally or else you need to pay service charge for the "transportation fees". I've RMA many items from different brands before and most of the time I take all the items directly back to the distributor office and Ban Leong is the first that I've encounter that ask you to take it back to the shop even when you are already in their service center. What if the shop already relocated, move or close down?

I agree with the "rasiing your voice part" .. I think most of the time you need to talk some sense into their head because they seriously treat their customer like a ball kicking them all over the places just for their convenience sake