Dear Starprobe Editors,

Recently there has been many complaints and grouses by internet users that has fall under deaf ears. TM is now using its Fair Usage Policy to scam or robbing users of their rights. Please read the threads from the largest ICT forum in the country for the complaints and grouses  and this threads has been growing at such an alarming rate that shows it is true.

http://forum.lowyat.net/topic/1658461/+180
http://forum.lowyat.net/topic/1648653/+1980

Please run a story in this and find out why are consumers being cheated blindly by TM.

My company is a subscriber of TM Corp package and we are paying RM468.00 a month and in the course of our operations, we are required to download patches and open source software from international providers. The main  reason for subscribing this is to get 4mbit download for files that we need. Most of the files that we downloaded averaging 1-4GB in sizes. With 4mbit, we should be able to get the files in about 4 hours the last few months but now the same file will take us 4 days to download if we are running in during office hours. Not only we are cheated by TM, it also affecting our work schedule in such a way that productivity is reduce tremendously. TM claimed to have spend billions to upgrade their capabilities but so far it only showed TM is reducing the bandwidth capabilities of most users instead of the other way around.

On behalf of all the users in  the forum, I would greatly appreciate it if starprobe can clarify and probe TM of this millions of ringgit of legal fraud. TM claims that they have 2mil subscribers and growing and IF each subscribers paid RM100, that is a collection of RM100,000,000.00 a month, but most of them are getting the speed and capabilities of RM68 (which is a 512Kb package) only. How can TM justify what they are doing? The Fair Usage Policy is now being used to the advantage of the provider. Who is protecting the end users in this case? There should be a Fair Users Policy to protect the consumers. AND THIS has being going on for far too long.

This email will be published in the thread mentioned above and I really hope that starprobe is taking this urgently.