Probably TM have identified certain accounts with what they deem as 'extremely high bandwidth' usage, and decided to impose a speed cap?

1mbps ,but capped at 1.5mbps , now capped at 500kbps on dl lo   

i think TM Net should also get real with how we use the internet these days. consider normal surfing scenario. we facebook la, we go watch youtube la, we surf various sites, and some people also go for ehem ehem site. all these are bandwidth heavy, which is what broadband supposed to cater to.

it used to be a normal webpage was less than 100kb, now with the interactive ads and all a normal page can reach 1MB or more. i think even the so called casual surfer would rack up a total bandwidth of a few GBs a month. and to think that TM still thinks casual users would be those people who underutilise their bandwidth. you think people will understand ke if a photo album in facebook loading so slow?

that said, i agree that heavy downloaders need to have their traffic shaped. not capped, but shaped depending on network condition. because if TMnet can do it for torrent, why not for sites like fileserve/hotfile/etc?

You mean like coming up with fiber optic based package that offer 12Mbps, and expect the user to just watch youtube video with a 12Mbps line

We all know what those high bandwidth package is for, its only for users who transfer large amount of data. If they expect user to limit their usage, which means the same amount of usage that can be achieve on a 1Mbps line, then why come up with those Unifi thing, right?

If Tmnet wants to be a hero and come up with high speed fiber service, they have to prepare the bandwidth.

the fact im not heavy downloader,

just sometimes got some random files i want to download from

so why should I be one of them being imposed this cap?

does that mean even just temporary download some files also shouldnt allowed? then what's the internet for?
shame, normally we can at least get a 1mbps internet, ok, at least we got 1mbps, and now shape our the only 1mbps?

ok, not enough capacity, bandwidth expensive, these are always the reasons, i'm tired of this,

how pathetic, Unifi replaces Streamyx? just wondering how long does it take them to make Unifi nationwide?

thumb down

they 24/7 also got problem.. this cable putus.. here maintainence there upgrade...

Basically, so many problems... they should had just re-structure the whole system and adapt the new ISP practice of giving limited package.

1mbps limit to 10gb per month, if wan more you have to purchase more.

Reduce the price and earn more from those torrent-hoggers and media sharing fellas..

its not about who hogs the line or not. if there is going to be 10,000 1mbps users, 10,000 2mbps users and 10,000 4mbps users, then just make sure the line can support full speed 70gbps for 30,000 users. that is what fair is about; everyone getting what they pay for.

the more vehicle there is, we then build wider and faster roads. it is simply unlogical that the more vehicle there is, just use the same road but selit more lane right and left.

current users already congested, still keep promoting more people to signup. where to selit their line? end up all dying like last week in vietnam bridge incident.

if to control the number of people who can afford the internet, then just be honest and professional at the first place. tell people that the line is shared, etc. instead of promising cheap rates, stable line and all that crap. and ive just came back from tampines this morning; went to sitex 2010 to have a look around. i have no permit but i can drive anywhere. why? because I PAY for the entry levy at the checkpoint. the rules are the same; if you PAY, you get what you paid for. oh, and its the school holidays there. foreign vehicles are FREE to go anywhere they want until next year. no limits.

ofcourse but increase capacity it not as easy as 123. You need alot of work.. involve alot of JKR stuff and all.

if both can be ofcourse = VOILA~ but in fact corporate strategy = no way.. we need money for this.. how to generate money?cap the unlimited and get hoggers to contribute..

who among u here subsribed to 1Mbps package aka RM88/99 tat one??

im still on 512kbps, my maximum dl speed is 60kb+..

how much u guys hv with 1mb package?

we must fight against tm streamyx. Lets downgrade from 1mb/1.5mb/2mb package to 512mb. Streamyx is pure shitbrix.

n i can bet they wont care less
only 1k users wont do much diff

fark it
200+mb file
time to download
more than 6 hours

tenkius screamyx

hmm, when the SMW4 cable problem occurred, my office's 218.xx ip is not affected at all. but my residential ADSL got affected just like everyone else.

oh well we'll see what excuse TM come up with this time.

Ok..I might sound immature by saying this but is it really that HARD for TM to upgrade what ever they needed to upgrade to cater for the increased demand in bandwidth? Since they dominate all the hard lines they should have done something to improve the bandwidth rite?

I know most of you think there is no use doing this but you must also understand that if everyone does not complain, they have no records of how many users are disatisfied with this issue. Just imagine if a manager asks the support for feedback on the complaints and they are told only 10 or 20 users complained. They will take it as everyone else is ok with what they are doing. It may be different if there are thousands of complaints.

I suggest everyone does this.

1. Call 1-300 88 9515 and make a complaint about the slow download speed issue. Make them open a report. Try to get info on what they say about the issue. See if they mention anthing about capping at all.

2. Insist on speaking to a supervisor. The Level-1 support reports to a Level-1 supervisor. Speak to the supervisor and make your complaints and views known. The more direct complaints the supervisors get, the more the chances they will inform their managers about it. Not necessarily because the supervisor wants to help you, but because they don't want the headache of such complaints from users all the time. So they will pass things up the chain.

3. Email the same complaint to help@tm.com.my. Again, they need records about this to see how many users are unhappy. The emails may also be routed to a different department which will then know about the complaints. Otherwise the relevant departments will not know about it from Level-1 support.

Surely all of us who spend time posting here can spend a bit of time doing the above. It will be brustrating, but you still should do it if possible.

Monday, 29 November 2010 until

Sunday, 5 December 2010


Customer Service Support System



Perak
Pahang

Kuala Lumpur – Duta, Taman Midah, Bukit Anggerik, Sentul and Pekeliling

Selangor – Lapangan Terbang Subang (LTS), Sg Buloh, and Kinrara

IM KINRARA
24 oledi cap!!!

---

Added on November 28, 2010, 2:30 pm
help@tm.com.my
always no reply

Report Number:1-212732655

im having problem on downloading files from ALL INTERNATIONAL website like megaupload,usually i get full speed 100kb/s
but now im getting 20~25kb/s

International
Pinging www.megaupload.com [174.140.154.15] with 32 bytes of data:
Reply from 174.140.154.15: bytes=32 time=303ms TTL=55
Request timed out.
Reply from 174.140.154.15: bytes=32 time=301ms TTL=55
Reply from 174.140.154.15: bytes=32 time=296ms TTL=55

Ping statistics for 174.140.154.15:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 296ms, Maximum = 303ms, Average = 300ms

Pinging www.flying spaghetti monster.com [173.193.12.44] with 32 bytes of data:
Reply from 173.193.12.44: bytes=32 time=323ms TTL=55
Reply from 173.193.12.44: bytes=32 time=325ms TTL=55
Reply from 173.193.12.44: bytes=32 time=324ms TTL=55
Reply from 173.193.12.44: bytes=32 time=325ms TTL=55

Ping statistics for 173.193.12.44:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 323ms, Maximum = 325ms, Average = 324ms

Pinging www.flying spaghetti monster.com [173.193.12.44] with 32 bytes of data:
Reply from 173.193.12.44: bytes=32 time=323ms TTL=55
Reply from 173.193.12.44: bytes=32 time=325ms TTL=55
Reply from 173.193.12.44: bytes=32 time=324ms TTL=55
Reply from 173.193.12.44: bytes=32 time=325ms TTL=55

Ping statistics for 173.193.12.44:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 323ms, Maximum = 325ms, Average = 324ms

Local
Pinging lowyat.net [210.5.46.17] with 32 bytes of data:
Reply from 210.5.46.17: bytes=32 time=14ms TTL=57
Reply from 210.5.46.17: bytes=32 time=14ms TTL=57
Reply from 210.5.46.17: bytes=32 time=21ms TTL=57
Reply from 210.5.46.17: bytes=32 time=14ms TTL=57

Pinging www.streamyx.com [202.71.97.35] with 32 bytes of data:
Reply from 202.71.97.35: bytes=32 time=14ms TTL=57
Reply from 202.71.97.35: bytes=32 time=12ms TTL=57
Reply from 202.71.97.35: bytes=32 time=14ms TTL=57
Reply from 202.71.97.35: bytes=32 time=13ms TTL=57

Ping statistics for 202.71.97.35:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 14ms, Average = 13ms

Pinging thestar.com.my [203.115.194.20] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 203.115.194.20:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)


www.speedtest.net RESULT

Can You Explain To Me What Happen To My Streamyx?See The Result Below.....All the international speedtest are like having 56k modem dial up speed.It Were Like Having A LOCAL internet instead of worldwide

LOCAL
Kuala Lumpur
http://www.speedtest.net/result/1051383085.png

Cyberjaya
-Cant Even Do A speedtest To This Server

Seri Kembangan
http://www.speedtest.net/result/1051386051.png

International
LONDON
http://www.speedtest.net/result/1051372801.png

TOKYO
http://www.speedtest.net/result/1051376476.png

HONGKONG
http://www.speedtest.net/result/1051380441.png


*NOTE* all this test were done after port have been RESET by the technical assistant @ 1300-88-9515 and modem were restart too