Hello everyone! This is the latest reply I got from TM's 2nd Level ATS ("Advanced Technical Support" what a joke!);

TM's ATS: Sir, I'm Bla Bla from TM's ATS calling in regards to your complaint BLA BLA...
Me: Yes, Have you solve my problem yet?
TM's ATS: Sir, We have found your problem to be with the server in JB.. we need to migrate you to another server, is that all right?
Me: What?... Server problem in JB?.. Are you SURE?
TM's ATS: Yes, sir... that's why you need to give us a few days to solve the technical issue
Me: Ok, but let me ask you a few things here regarding to this current issue..
TM's ATS: sure..
Me: Could you explain to me, how does this particular "server" in JB is able to cater the whole country's Streamyx Users?
TM's ATS: No sir, it's not the whole country, only certain states are affected at the moment...
Me: Well, As far as I'm concerned, the whole country is currently affected and I'm surprised that this so called server is also affecting Cyberjaya's Server!
TM's ATS: No no sir, that's because the server is the gateway to Cyberjaya too...
Me: You've gotta kidding me! 1 server handles all these routing?... What do you treat me as?
TM's ATS: Please sir, do understand that we are trying to solve your problem here...
Me: (Laughing) yes, I know but can you guys actually solve the problem or are you guys trying to prolonged the technical assistance issue to a later date? Anyways, How long is this gonna take? 2days? 3Days? or 1 Week?
TM's ATS: Well sir, we will call you again to update you once the migration is completed...
Me: Ok, let's put this plain and simple.... I've just upgraded my 1MB package to your 4MB package recently, And by the time you guys finish with your so called "Migration" process and claim to have solved the issue... I will do the test again and if I find it to be the same, I will revert my current package back to my previous one.. is that all right? I mean there is going to be NO PENALTY on the downgrade back since I did not nor have yet to have my upgraded service to my sactisfaction..
TM's ATS: Sure sir... no problem.. just give us a few days..
Me: All right then, hope to hear from you soon then....
TM's ATS: Sure sir... thank you for your time sir. Have a nice day.
Me: Welcome....(Hang UP)

This is the latest lame excuse from them...

just called.. they said they are migrating servers, thats why 'some' of us are experiencing slow speed... and the CS said will be resolve once the server done migrating...

Then I ask when will the server done migrating... and CS answered: ' in these few days...'

I was like : .... yeah right~

TM management don't know what the hell they are doing. Ask them to browse the international websites themselves, see how terrible is it now.

no. their own sites are slow too. I went to TM Point, their line are damn slow, same to the Operator CS.

today's cap is even lower than few days ago. 

this is like limiting your water and power supply without informing. wait some mass complaints then only gave an official explaination. what a headache.
So how now?
what should we do?
We should email to impact@tm.com.my?
what to say in there?

i think there are millions of same response like you did to them. So cant be they reply each of them.
Surely they reply to selected individuals only. then the news spread from there.

How are they going to announce? "Sorry, we chose you as guinea pigs but our experiment failed"

tm wanted to be NASA so they make top secret experiment behind our backs but when the experiment turned bad and many lives suffered they are forced to break the news 

lol why close report when it is still capped?