Well, what do you can do if your in my position? Raise tons of complain will works? Call 100 every 5mins to complain? I can assure that tmnuts side can just close their eyes and ignore all our complaints tend there is nothing happen at all if they wanted to. Like what bro GameSky said, they are the big boss., everything come and goes through them. Nothing much 100 can do also even call them back now said problem not resolved, as we all know they are outsource, they just following the order. Is all about the high level management in this situation, I bet.

Of cause not to say going to let them be in this way and keep silent, will try at least to fight for rebates. I'm pretty sure they CS side will call me either tonight or tomorrow to ask about the progress, I will try to talk to the nicely and see what they can offer me. At some point, I found that talk politely to them, there is some unexpected found, just like the info which given by the technician who come to my house. After all, I think we shouldn't put our blame to their lower rank worker like CS & technician, they just what the boss said and they knew nothing.

screw them~ i just make a report then they send me a technician to do the checking. but when he do the test its during office hour. which, im not around. and guess what? from their testing they told me that connection is at full speed..

WTF? Now im return home, i test again at speedtest.net and the connection turn back to 0.5 Mbps. Baaaaahhhh, im so mad... now i have to make new report. and unfortunately tomorrow is a public holiday.. so i have to wait till monday? FAK!!!