i dunno how to write a formal complain letter so who cares
my complaints are as follows

wait
as they said
a picture speaks a thousand words
so i will b givin u a few pictures



for tis picture
wow
good line n service
faster than the speed im subscribed to

bt wait
there is more to come

alot of things arent hosted in malaysia rite
so lets continue on to the other pictures now
shall we

lets try phuket at thailand

latency test error

a fail at thailand
so no pic for tis

lets move on to singapore now



wow
wat is tis
a sudden decrease in speed

lets move on to hong kong now



same download speed
bt wow
wat fast upload speed i hav

dun stop now
lets go over to taiwan



same thing over at taiwan

lets go to the land of the risin sun now
i always hav a thing for okinawa
so i would like to start wit okinawa first if u dun mind



arrr shucks
my fav place is givin me slow speed
in download n upload

now time to go to tokyo
fasten ur seatbelts



tokyo is normal

ok
i think tat is quite enough pictures for an email now

so b4 u copy n paste ur reply back to me
i would like to ask some questions

-wat is happenin wit the speed
fast in malaysia bt slow outside of malaysia

-how long r we gonna b capped
i was told my area were being capped till next yr

-would there b any rebates
shouldnt we cap our payments to u

well
those 3 r the most important questions

n remember
b4 u went n deny there is any cappin being done

dun giv me some lame excuses like
-earthquake in china thus the slow speed
-tsunami in indonesia thus the slow speed
-my computer is infected wit virus
-underwater cable link to international link
-my modem n cable problem

those above were replies given to me by ur customer support

the answer given by ur techinician were
if the speed is fast in malaysia
then its not telekom problem
its the other countries server problem thus the slow speed

so r we usin internet or intranet

Telekom Malaysia Bhd ™ wishes to clarify on our Fair Usage Policy (FUP) and address several comments in the blogosphere on allegations of a  ‘hard cap’ for international bandwidth being enforced by TM.

Firstly, we apologise for the inconvenience that our customers are currently facing on our internet services.

We would like to assure all our customers that it is not, in any way TM’s intention to enforce any ‘hard caps’ on our customers.

As a matter of principle, however, TM needs to abide by a FUP to ensure that the network caters to all customers in a fair manner, and this has been in place for a few years for Streamyx which is a contended, best effort service. This means the Streamyx network is catered to be shared by everybody at any point in time to ensure everybody gets a “fair share” of the bandwidth. Currently UniFi is not affected, as it is a new premium service.

The Streamyx “Fair Usage Policy” is available on our website (http://www.streamyx.com/customer_care/customer_care.php?id=customer_care_fair_usage_policy) and it basically describes the list of specific heavy usage activities (like P2P and gaming) that will be managed during peak periods.

As you all know, this kind of bandwidth management or FUP is a global and common telco and celco industry practice. It is already in place in Malaysia amongst the mobile broadband players and aimed at making sure our broadband service is fast and reliable whenever in use.  It is designed to benefit all users, especially normal or non-heavy users during peak periods, so that all can enjoy higher and fair browsing and surfing speed.

In general, TM’s FUP and implementation is aimed at providing an optimum internet experience to all Streamyx customers by rationalising the internet speed during peak periods (3pm – 1am).

Of late, our traffic profiles are changing quite rapidly, and we are noticing that network congestion can hit different parts of the country at different times of the day or week. When congestion hits, depending on the usage patterns, customers subscribing to the same package but generating different traffic patterns may experience different levels of service performance.

In an effort to ensure a fair distribution of resources amongst all customers at all times, whenever congestion occurs, TM’s network is able to calculate how many users are active at any given time and allocate dynamically the resources across all customers with active sessions.

In rare cases of heavy congestion, we ensure that no customers may get below a minimum threshold of international bandwidth, but there is no ‘ceiling’ to the bandwidth each customer can get.

The problems some customer are experiencing now may have stemmed post a successful pilot of a new traffic management model we ran a few months before, following which we went nationwide about 3 weeks ago. Clearly there is room for improvement and we are working hard to resolve this.

As dynamic allocation of bandwidth requires some specific settings that need to be fine tuned area by area, we elicit and welcome feedback on the experience in different parts of the country at different times of the day. We have set up a special email account where you can send your readings for our review: impact@tm.com.my effective 1 December 2010.

From our analysis, the current traffic patterns are, for most part, in line with our expectations on traffic management, and the speeds being delivered should suffice for a smooth internet experience.

Where the internet experience falls short, we will further investigate both individual cases and the service in its entirety to address specific concerns that they may be facing, and will respond to these customers directly.

Rest assured, TM takes note of all customer feedback to continuously ensure improved customer experience end-to-end.

From a market communications perspective, the FUP awareness campaign is already ongoing and we will further clarify as to the rules we are implementing – and why.

In fact, a bloggers briefing has already been scheduled for 17 December post our engagement with LYN and Kambingz earlier. About 40-50 selected bloggers will be invited to represent the wider blogger community to keep them abreast with our efforts to improve service delivery and customer experience overall, and to seek constructive feedback on these efforts. We hope to address, or at least start to address many concerns at this forum.

We thank you for your continuous feedback and ask for your kind understanding and patience as we work to deliver on our commitment to service quality and overall customer experience.

TELEKOM MALAYSIA BHD

so
i would b hopin for some replies n not just some copy paste
oh wait
i did mention tat b4

so i would b hearin soon from u
by the way

i do hope u would send a reply to tis email n not my screamyx account as i dun use tat
wit tis email i will know the moment u reply back
since its configured to my phone

a week time should b quite sufficient for any replies
if there r none
i will just send tis to the media

by the way
my account details