bro.... wat u say to them...
i keeep keeep complain..
still they dun wan to make report
say nid call tomorow ..coz to many report hv been make for today..
i was like HOLY FCUK like dis also meh??

it seems like TM want us look for alternative, "YES" ? haha, mari kita sama sama make report to SKMM

Just called 100 like few mins ago. Info given as - CS mentioned that there is serveral place in Sabah & Sarawak are having undergoing their so call "system upgrading" and there is slow down expected. System up time is unknown but TMnuts side will try their best to resume the service ASAP.

non-stop upgrading

then how to explain this ==?
http://forum.lowyat.net/index.php?showtopi...post&p=37983626
If cable problem, why KL server is fast? ..."reliable" tech support as usual...zzz

already complain to SKMM
my reference no 0615/11/10
cheers

I am downloading file from Hotfile right now, using Internet Download Manager. Average transfer rate is 65KB/sec. I am a 1 MB Streamyx user.

hi bro,

just update....

calling to 100 at 8.05pm

CS name: ani (if not wrong)... answer my call... transfer to Critical Department ....... wait till 8.20pm... no ppl answer after transfer....

call to 100 at 8.25pm.

CS name: Daniel, Staff number : VT8604

Transfer to critical department wait to transfer Critical department wait till 8.45pm... no ppl ansfer after transfer....

call to 100 at 8.45pm

CS name: Lia, Staff Number: VT0712

Refer my my report number. then hang up my phone....

now.... calling 100 again...

no operator answer my phone....

"all our customer services representative are currently busy, we will attn you shortly" ....

WTF of this kind customer services ??????

seem im not capped
haha

bro how u request to critical service ?

using scold lo ....

i scold to CS... that not only using report .... because since they sent techinicain to my house... also cant solve my problem.....

so the CS cant tahan i keep asking.... and transfer to critical department....

but ....

after my case to critical department....

all my call will transfer direct to Critical deparment... and no ppl serve me... damn.....!!

now call 100 ... wait operator from 8.50pm till now 9.03pm... no ppl answer my call.....

Well guess what, My speed sudenly went from 90KBps++ to below 10KBps. Great! Just great. I'm calling them now and no one seems to be able to take my call. I figure they're avoiding our calls because they know what would happen if they pick up. This is just ridiculous. My speed does not even reach 10%. If this problem persists until tomorrow, I am so going to skmm. I've been really patient enough for the couple of years because their service only went bad to atleast half of my full speed but this time it's way over the top.

Now even apple side also been capped. Suddenly my iSO download left 20kbps! Gosh!

i support your right to report SKMM

Welcome to TM Blockbuster 4mbps Night Owl Plan.

I started complaining about this months ago only to be ridiculed and answered by "troopers" on this forum showing off about their 4mbps speeds during the day.

I called up TM and they insist that they send technicians to my home for troubleshooting only to go away after looking around aimlessly. Why do you need people to come to my house to check my line when my line stats is consistent throughout the day? This has nothing to do with any physical line issues. It's your server fault or some bandwidth conserving idea which you're not telling the public about.

This very same question was directed to their CEO but he totally avoided answering that part instead answering that his company does not cap their Unifi service plans at the moment.

I hope with all the complains filed to SKMM, they will be able to dig up something out from TM.

update again complain call to 100.

staff name: Shaffic
Staff Nr.: FIQ 144

transfer to Critical department... wait 15mins... fail....
transfer to 2nd level of customer services.... wait 10 mins... fail....

unable to solve my problem.

He promise me, 2nd level will call back me by today.

Let see the show....

come come.... who wan bet....

will the 2nd level will call back me by today???

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Added on November 23, 2010, 9:35 pmdoes it useful????



This post has been edited by jensonlbh: Nov 23 2010, 09:35 PM

i don't think so

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Added on November 23, 2010, 9:36 pmnot sure.. but at least i try

This post has been edited by aziz79: Nov 23 2010, 09:36 PM

lol did you say today? like on tonight? there's only like less than 3 hours until tomorrow. I even bet half of the staff are ready to call the day off. So typical of them.

Update on my problem : Managed to get through. The agent said she was going to reset my port but clearly nothing happened. I dont really care, resetting the port does not do any changes. She opened up a report and do all the procedure "talk". Let's see if anyone, at all, turn up and call me.

i already make the complain

this is the ref nr. 0616/11/10

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Added on November 23, 2010, 9:52 pmYes, the CS told me 2nd level will knock off @ 12am. So he promise me will update the system ask the 2nd level call me back b4 12am. (because all the 2nd level was busy now, too many complain i think)

but i will call on 10pm again....

now download speed drop again....

just now still can get 40kbps...

now drop to 12kbps - 8 kbps....

This post has been edited by jensonlbh: Nov 23 2010, 09:52 PM

if the caps still there..... time to downgrade the line?