Jun 13 2011, 06:51 AM
QUOTE(concon11 @ Jun 12 2011, 09:09 PM)
hello.. just want to know if anyone know how long to wait for iphone 4 rma?
My case:
-Signed up for a digi iphone 4 on 11/02/2011.
-23/03/2011 the phone stopped functioning and displayed a black screen
-24/03/2011 went to Berjaya Times Square. Technician agreed to replace my phone, they told me to wait yet they cant say until when.
-04/05/2011 went to the center, again they merely say 'please wait until we text you'. No confirmation, no letter, nothing.
-12/06/2011 called customer service, lady asked me to wait till they notify me. If next month still now news?? She ask me to call again..
Does anyone know how long is this 'wait'???
Wow so you have been waiting since 24/3/2011 ? My case:
-Signed up for a digi iphone 4 on 11/02/2011.
-23/03/2011 the phone stopped functioning and displayed a black screen
-24/03/2011 went to Berjaya Times Square. Technician agreed to replace my phone, they told me to wait yet they cant say until when.
-04/05/2011 went to the center, again they merely say 'please wait until we text you'. No confirmation, no letter, nothing.
-12/06/2011 called customer service, lady asked me to wait till they notify me. If next month still now news?? She ask me to call again..
Does anyone know how long is this 'wait'???
You might want to be more firm when dealing with their customer service, tell them you will be filing a complaint if you don't get a replacement soon, just pressure them until you get it.
And did you sign up for a subscription ? Do you still have to pay your phone bills even if you don't have a replacement phone yet ?
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